Description: Role: IT Service Management & Analytics Specialist
Hybrid: 3 days a week inoffice
Face 2 Face interview required
Location: Montreal
Max BR: ***
Job Description
-Strong knowledge of IT Service management (ITSM) practices, including Incident, Problem, Change and service management
- Experience working with ServiceNow or comparable enterprise ITSM platform
-Strong analytical and critical thinking skills with experience analyzing operational, service or performance data
- Experience developing dashboards, KPIs, reports and management-level operational highlights
- Proficiency with Power BI and Excel or comparable business intelligence and analytics tools
-strong project coordination, organizational and stakeholder management capabilities
- Ability to work effectively across technical risk, control, audit and business teams
- Strong written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders
- Ability to manage competing priorities and drive initiatives across multiple teams
- Experience with Microsoft 365 collaboration tools such as SharePoint and Teams
Custom Fields:
Name: Type of Asset
Value: None
Name: Business Vertical
Value: CL-BFSI Americas 2
Name: Requisition ID
Value: 10963363
Name: Child
Value: BFSI US East - Capital Markets - I
Name: Assets
Value: None
Name: Work Assignment Location
Value: Hybrid
Name: Work Location CDF
Value: ~MONTREAL, QUEBEC~
Name: Parent
Value: IS-BFSI-US East-CapitalMarkets & NewEngland-Parent
Canada_ServiceNow ITSM Analyst • Toronto, ON, CA
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