Rundle Bar Ambassador

The Rundle Bar Ambassador is the first and last point of connection for every guest visiting Rundle Bar. More than a host this role is responsible for shaping the energy of the room curating exceptional arrivals and creating genuine connections that define the guest experience. Through warm intuitive hospitality and a deep understanding of the Rundle Bar brand the Ambassador ensures every guest feels welcomed recognized and excited to be part of one of Canadas most celebrated cocktail destinations.

Starting Rate: $22.22 per hour

We recognize tenure through our compensation. Hourly rates increase yearly up to three years.

Job Duties Include:

Reporting to the Restaurant Leadership Team responsibilities and essential job functions include but are not limited to:

• Deliver exceptional first impressions by warmly welcoming guests managing arrivals with confidence and professionalism recognizing returning guests and special occasions and creating personalized experiences that reflect Rundle Bars luxury hospitality standards.
• Create memorable guest experiences by anticipating guest needs building genuine connections resolving concerns with empathy celebrating special moments and consistently seeking opportunities to surprise and delight through Fairmonts Make Special Happen philosophy.
• Manage the flow of the dining room by maintaining a visible presence coordinating seating and table pacing communicating effectively with leadership and service teams and ensuring a seamless enjoyable guest journey even during peak periods.
• Serve as a knowledgeable brand ambassador by confidently sharing the story of Rundle Bar providing recommendations on menus cocktails hotel dining experiences and local attractions while delivering polished engaging and authentic service.
• Maintain the highest presentation and service standards by ensuring the host stand and entrance are immaculate supporting team operations wherever needed and contributing to a collaborative environment that consistently exceeds guest expectations.

Qualifications :

Your Skills & Qualifications:

• Must have Pro-Serve Certification
• Previous luxury restaurant fine dining or hospitality experience preferred.
• Previous experience as a host maître d guest services agent or guest relations professional is considered an asset.
• Previous experience with OpenTable reservations platform.
• Exceptional interpersonal and communication skills.
• Naturally warm engaging and confident in conversation.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to remain composed and solution-oriented during busy service periods.
• Demonstrates exceptional attention to detail.
• Passion for food wine cocktails and luxury hospitality.
• Proficient in English both written and spoken. Additional languages are considered an asset.
• Flexible availability including evenings weekends and holidays.
• Highly responsible professional and reliable.
• Thrives as part of a collaborative team while maintaining ownership of the guest experience.

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Remote Work :

No

Employment Type :

Contract

Experience: years
Vacancy: 1