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Astra North Infoteck Inc.
L3 Hyland OnBase Production Support EngineerAstra North Infoteck Inc. • Toronto, Ontario, Canada
L3 Hyland OnBase Production Support Engineer

L3 Hyland OnBase Production Support Engineer

Astra North Infoteck Inc. • Toronto, Ontario, Canada
26 days ago
Salary
CA$10.00 hourly
Job type
  • Full-time
  • Permanent
Job description

L3 Hyland OnBase Production Support Engineer

Experience Required: 8 Years

Must Have Technical/Functional Skills

Deep expertise in Hyland OnBase including Administration Workflow Unity and Integration
Strong SQL and database troubleshooting skills
Experience in enterprise application architecture and support models
Experience with integration technologies including APIs web services and middleware
Knowledge of ITIL-based incident problem and change management

Preferred Skills

Experience in Insurance / Financial Services environments
Exposure to OnBase migration modernization or transformation programs
Experience with automation and scripting including PowerShell and batch jobs
Experience with performance tuning and system scalability

Roles & Responsibilities

L3 Incident & Problem Management

Resolve critical and complex incidents escalated from L2 support teams
Lead root cause analysis (RCA) and implement permanent fixes

Platform Engineering & Optimization

Design and implement OnBase configurations performance tuning and system improvements
Handle upgrades patching and system enhancements

Architecture & Integration Support

Provide SME support for integrations including APIs middleware and upstream systems
Define best practices for document workflows and automation

Release & Change Governance

Lead production releases deployment strategies and stabilization activities
Ensure change compliance and risk mitigation

Operational Leadership

Guide L1/L2 teams reduce incident backlog and improve MTTR
Drive SLA adherence and continuous service improvement

Outcome Focus

Improve system resilience and reduce critical incidents
Enable faster resolution of complex issues
Optimize OnBase performance and scalability
Ensure strong governance and release stability

Essential Skills

Hyland OnBase Architecture
OnBase Administration
OnBase Workflow
OnBase Unity
Enterprise Content Management (ECM)
APIs and Middleware Integrations
SQL and Database Troubleshooting
Root Cause Analysis (RCA)
Problem Management
Workflow Optimization
Automation
Migration and Upgrade Support (OnBase Appian / CP4BA)




Required Skills:

Sailpoint


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10
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L3 Hyland OnBase Production Support Engineer • Toronto, Ontario, Canada

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