Talent.com
STAN AI
Solutions EngineerSTAN AI • Toronto, Ontario, Canada
Solutions Engineer

Solutions Engineer

STAN AI • Toronto, Ontario, Canada
1 day ago
Salary
CA$80,000.00 yearly
Job type
  • Full-time
Job description

This is a forward-deployed role you own the technical health of your deployments end to end: when the AI gets something wrong you find out why digging through conversation logs refining prompts analyzing data and working with engineering on fixes then you get on a call and explain it to the customer in plain language.

You sit at the intersection of product engineering and customer success: technical enough to troubleshoot the AI yourself communicative enough to be your customers most trusted point of contact.

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million homes across North America. And we are on a mission to build the worlds first AI property manager. Want to come along for the ride

STAN is also an award-winning platform having been recognized by Rogers FedEx George Brown College StartUp Canada the Waterloo Accelerator Centre and more!

To learn more feel free to visit us at (.)ai

Tasks

  • Serve as the primary technical contact for a small portfolio of enterprise accounts joining regular customer calls owning follow-through and building trusted relationships with stakeholders
  • Troubleshoot conversational AI behavior through prompt engineering: diagnose why the assistant responded a certain way then iterate on system prompts escalation flows and knowledge sources to fix it
  • Review voice and chat conversation logs to identify failure patterns quality gaps and improvement opportunities
  • Configure monitor and troubleshoot Manager AI back-office automations diagnosing where workflows break down and getting them back on track
  • Support integrations between STAN and each customers property management system (PMS) and enterprise applications APIs data flows and debugging across the stack
  • Run data analysis on conversation and automation outcomes resolution rates escalation rates ticket quality and turn findings into clear decision-ready reporting for customers and internal teams
  • Explain complex technical situations to non-technical stakeholders: root causes tradeoffs and timelines delivered clearly and credibly
  • Translate customer feedback and recurring issues into structured product input for engineering

Requirements

  • 3 years in SaaS (preferred) ideally in professional services technical account management solutions engineering or a forward-deployed engineering role
  • Real technical depth with AI/LLM-based products: you understand how prompts context and model behavior interact and you troubleshoot systematically rather than by guesswork
  • Basic backend engineering skills comfortable with APIs webhooks reading logs querying data (SQL) and light scripting (Python or similar)
  • Strong analytical instincts: you can take raw conversation or ticket data and produce a defensible read on whats actually happening
  • Excellent client-facing communication calm under pressure credible with executives precise without jargon
  • Ownership mentality: you close loops flag risks early and are comfortable being the accountable name on an enterprise relationship

Nice to Have

  • Experience with conversational AI voice AI or contact center technology
  • Workflow automation or systems integration experience
  • Exposure to property management software (Yardi AppFolio Vantaca CINC) or the HOA/community management industry
  • Prompt engineering experience in a production environment

Benefits

  • Competitive salary
  • Comprehensive health dental and specialist benefits.
  • Company Macbook.
  • Free parking and shuttle service to the office.
  • Extra PTO during occasional US holidays.
  • Company events in-office restaurant and building-wide perks.
  • Unlimited ping pong and espresso!

If youre a closer who is passionate about AI and ready to disrupt a massive industry we want to talk to you!


Employment Type : Employee
Experience: years
Vacancy: 1
Yearly Salary Salary: 80000 - 110000

Create a job alert for this search

Solutions Engineer • Toronto, Ontario, Canada

Similar jobs

Research Engineer - Agentic Software Systems Engineering

Huawei CanadaMarkham, ON, CA
Permanent

Huawei Canada has an immediate permanent opening for a Research Engineer.The Intelligent Complex Systems Team, currently a part of the Waterloo Research Centre, examines recent advancements in arti... Show more

 • Promoted

Solution Consultant – CCaaS

Connex Telecommunications Inc.Richmond Hill, York Region, CA
Full-time

East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada.Posted Wednesday, June 17, 2026 at 4:00 AM.An hands‑on Solution Consultant who designs and delivers next generation contact center an... Show more

 • Promoted

Solutions Architect

Future Secure AIToronto, ON, CA
Full-time

At Future Secure AI, we’re building something genuinely new — and we’re looking for people bold enough to build it with us.We work at the frontier of AI, tackling big, real-world problems for globa... Show more

 • Promoted

Solutions Architect

ThoughtStormToronto, ON, CA
Full-time

Peel Centre Drive, Suite A, 3rd Floor.Type of Consultant(s) Required:.Level Required (Intermediate/Senior):.Work Scope & Objective of Assignment:.The Solutions Architect scope will be focused on th... Show more

 • Promoted

Software Engineer - Core Systems Langflow

LeadingtalentMarkham, ON, CA
Full-time

Langflow is one of the most exciting and rapidly growing parts of our company.Langflow powers our open-source community, cloud offerings, and upcoming integrations with major platforms like NVidia ... Show more

 • Promoted

Solutions Engineer (CCaaS)

DawninfotekToronto, ON, CA
Full-time

IT consulting team that partners with major financial institutions, investment firms and government sectors.We have been dedicated to delivering cutting-edge consulting services and recruiting all ... Show more

 • Promoted • New!

Customer Solutions Engineer

Agility CMSToronto, ON, CA
Full-time

Location: Virtual Office with quarterly team meetings in Toronto.Work hours: 4:00 AM to 12:00 PM Eastern Time.Agility is a modern, developer‑first CMS backed by a deeply technical, customer‑obsesse... Show more

 • Promoted

Senior Solutions Engineer

Forma.aiToronto, ON, CA
Full-time

Series B startup that's revolutionizing how sales compensation is designed, managed and optimized.We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Aut... Show more

 • Promoted

Solution Engineer

ProphixToronto, ON, CA
Full-time

See what you can do with Prophix.Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform.We bring planning, reporting, and ... Show more

 • Promoted

Technical Solutions Engineer

SWTCH Energy Inc.Toronto, ON, CA
Full-time

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of... Show more

 • Promoted

Senior Solutions Engineer | REMOTE (ONTARIO)

GatekeeperToronto, ON, CA
Remote
Full-time

Senior Solutions Engineer | REMOTE (ONTARIO).Gatekeeper is the ONLY unified contract & third-party risk management platform that protects compliance‑centric organisations by delivering company‑wide... Show more

 • Promoted

Solutions Engineer

RootlyToronto, Ontario, Canada
Full-time

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable.We do this by building an industry-leading incident management... Show more

 • Promoted

Solutions Architect

AIP ConnectToronto, ON, CA
Full-time

Our client is an award-winning, AI-powered documentation platform that is fundamentally transforming documents into data across critical banking processes like trading and lending.We are seeking a ... Show more

 • Promoted

Senior Rust Engineer for High-Performance Solana Contracts

Apeing DEXToronto, ON, CA
Full-time

A cutting-edge tech company in Toronto is seeking a top-tier Rust engineer who has already shipped production smart contracts.Your role will include designing, building, and deploying high-performa... Show more

 • Promoted

Solutions Engineer - C$125,000 - C$175,000 A Year

Eagle EyeToronto, Canada
Full-time

Typical DutiesYou are the subject matter expert and provide deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to d... Show more

 • Promoted

Sr. Solutions Engineer

WinsAboveToronto, Canada
Full-time

REQ ID - FEQ427R319 Location: Toronto, ON We are looking for pre‑sales professionals who have a successful track record helping large enterprises become more data‑driven. Show more

 • Promoted

BrokerLink Senior Solutions Architect

BrokerLinkToronto, ON, CA
Full-time

Shape the future of technology at BrokerLink as a Senior Solutions Architect.This role focuses on designing reliable and secure solutions utilizing advanced technologies like Databricks and Microso... Show more

 • Promoted

Solution Architect (Kroll & Sage)

Sentrex Health SolutionsMarkham, ON, CA
Full-time +1

Monday to Friday - standard business hours.A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufactu... Show more

 • Promoted

Solutions Engineer

CodexToronto, ON, CA
Full-time +1

This is a full-time permanent opportunity based in the Greater Toronto Area, with a flexible hybrid model requiring in-office collaboration 2–3 times per month.Our client is seeking a highly motiva... Show more

 • Promoted

Solutions Architect

Bond Brand LoyaltyToronto, ON, CA
Full-time

At Bond, technology leadership is central to our strategy.We are looking for a Solutions Architect to design enterprise-scale solutions, set technical direction, and deliver measurable results for ... Show more