IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS)
Kitchener ON Canada Hybrid (3 days onsite 2 days remote)
The IT Business Systems Analyst / Senior IT Business Systems Analyst is responsible for supporting and optimizing SAP Sales & Distribution (SD) and Customer Service (CS) solutions that enable critical business operations. This role partners with business stakeholders and IT teams to implement system enhancements resolve complex issues improve business processes and support SAP projects from design through deployment.
Responsibilities:
- Support SAP SD/CS business processes through incident resolution service requests and system enhancements
- Analyze business requirements and design SAP solutions aligned with operational needs
- Lead or support SAP implementation projects upgrades and change requests
- Perform root cause analysis and resolve complex Level 3 support issues
- Collaborate with Solution Architects and cross-functional IT teams to deliver scalable solutions
- Participate in business process design testing data migration and user acceptance testing
- Support regression testing and system validation activities
- Ensure compliance with governance risk compliance (GRC) validation and regulatory requirements
- Train business users and provide post-go-live support during hypercare activities
- Identify opportunities to improve business processes through SAP best practices and new technologies
- Contribute to documentation process improvements and continuous optimization initiatives
More about you:
- Bachelors or Masters degree in Information Technology Computer Science Business or related field required
- Experience supporting SAP SD and Customer Service (CS) modules
- Experience participating in full SAP implementation lifecycles and enhancement projects
- Knowledge of Agile and Waterfall project methodologies
- Strong understanding of SAP ERP S/4HANA concepts and business process design
- Experience with system testing data migration and solution validation
- Strong analytical troubleshooting and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience with Jira SharePoint Solution Manager and Microsoft Office preferred
- SAP certification ITIL certification Agile certification or medical device industry experience is a plus
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human.
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc.) and competitive compensation including variablecomponentand employer match on pension contributions
Mentorship program and career development plans
This roles pay range is between $91200/yr - $114000/yr. This role is also bonus eligible.
SonovaCanada is now a certified Great Place to Work May 2024- May 2025.
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Senior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1