The Customer Care Associate II reporting to the Customer Care Supervisor is responsible for providing outstanding customer service while managing a wider range of customer inquiries independently. This role is ideal for a motivated and experienced individual who is confident in handling more complex customer situations. Working in a fast-paced and goal-driven environment the candidate must demonstrate accountability for achieving results. The Customer Care Associate II consistently uses sound judgment pays close attention to detail and follows through on tasks to ensure a high-quality customer experience.
JOB DUTIES
Support a range of customer needs including order placement returns account updates website login assistance and order tracking; resolve routine to moderately complex issues using established procedures and sound judgment.
Maintain accurate well-documented case records in Salesforce and related systems ensuring data integrity and clear tracking of customer interactions.
Execute tasks with a high level of accuracy and attention to detail while following established processes and identifying opportunities for efficiency.
Recognize recurring issues or trends and escalate as needed providing clear documentation to support timely resolution.
Demonstrate proficiency with core systems and tools including email platforms web-based applications and data entry systems.
Collaborate with team members and partner with other departments to support customer needs while effectively managing workload priorities in a structured environment.
Consistently meet performance expectations including KPIs quality standards and schedule adherence.
MUST HAVE
WE VALUE
#LI-DJ1
#LI-HYBRID
Required Experience:
IC
AV Customer Service Associate • Toronto, Ontario, Canada
Enhance client relations at Aon as a hybrid Customer Issue Lead, specializing in certificate and vehicle slip inquiries.Your commercial P&C knowledge is essential to improve service delivery across... Show more
Take charge of customer insights and research as AVP at Canadian Tire Corporation.Oversee strategic research initiatives that provide actionable data to drive enterprise performance.In this senior ... Show more
A leading grocery retailer in Toronto is seeking enthusiastic team members dedicated to providing outstanding customer service.You will ensure a clean and organized environment while engaging with ... Show more
Lead global strategy for contact center enablement, focusing on learning, risk, and business delivery to enhance customer experience and operational efficiency. Show more
Toronto Transit Commission (TTC).Toronto Transit Commission (TTC).Toronto Transit Commission (TTC) provided pay range.This range is provided by Toronto Transit Commission (TTC).Your actual pay will... Show more
Communications have evolved rapidly in recent years, with technology now at the center of how organizations connect and collaborate.From videoconferencing systems and digital signage to video walls... Show more
Lead and grow a client service center team for a leading insurance brokerage, requiring significant insurance experience and licensing. Show more
A leading audio visual company based in Toronto is seeking an Audio Visual Integration Technician (Level 1) to join their collaborative team.The role involves gaining experience in theatrical light... Show more
Manage AV services team, delivering high-quality AV solutions for events.Responsibilities include scheduling, quality assurance, financial quoting, and staff training. Show more
Explore an exciting client-facing role with NFP as a Client Service Associate, focusing on individual life insurance in a hybrid environment in Markham and Toronto.Commit to delivering exemplary se... Show more
Drive customer satisfaction as a Client Service Specialist with RDV.This position prioritizes building relationships and efficiently managing client interactions.You will play a crucial role in ide... Show more
Lead underwriting for High Net Worth clients, managing a team, building advisor relationships, and ensuring underwriting excellence.Requires strong analytical and risk assessment skills. Show more
Join Cisco as a Senior IVR Developer specializing in DTMF applications and Java development! Leverage your CVP expertise to deliver powerful customer solutions in an engaging environment.This role ... Show more
Become a vital part of Atlas Tools and Machinery as a Retail Concierge specializing in customer service.Your role will ensure a welcoming shopping atmosphere and streamline transaction processes.Re... Show more
Client Care Centre – Client Services.Permanent Full-time & 1-year Contract.The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension pl... Show more
Elevate your career as a Customer Service Associate at Simons, where style meets service.Engage with customers and showcase your product merchandising skills.Simons is hiring customer-focused indiv... Show more
Lead a team of actuaries and analysts in R&D to develop biometric assumptions for global reinsurance markets, influencing stakeholders and driving innovation in assumption development. Show more
IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program.This role is part of a large transformational program team that will enable many line... Show more
When it comes to health, we’re always looking for ways to push for better.It’s why we were founded in the first place.In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrific... Show more
A leading provider of audio-visual solutions is seeking a skilled AV Installer to join their team in Toronto.This full-time position involves installing, configuring, and troubleshooting audio-visu... Show more
){kind=logo}
