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Apptoza Inc.
ServiceNow ITSM DeveloperApptoza Inc. • Toronto, ON, Canada
ServiceNow ITSM Developer

ServiceNow ITSM Developer

Apptoza Inc. • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Overview

seeking an experienced ServiceNow Tech Lead to design| build| and deliver scalable ServiceNow solutions across IT and non-IT domains. The role requires strong hands-on development expertise| leadership capability| and experience working in enterprise BFSI environments.

Key Responsibilities

  • Design| build| test| and deploy ServiceNow solutions using ITSM| Virtual Agent| and the Now Platform.
  • Develop and configure ServiceNow components including Client Scripts| Business Rules| UI Actions| UI PoliciesScript Includes| REST APIs| Notifications| Reports| Dashboards| PA Indicators Service Catalog| Workflows| Flow Designer| and Automation Lead new implementations| enhancements| and backlog development activities.
  • Build and support integrations between ServiceNow and enterprise systems.
  • Implement Service Portal solutions using AngularJS.
  • Support CMDB| Cloud Discovery| and platform upgrades while reducing customizations.
  • Work closely with business analysts and stakeholders to translate requirements into technical solutions.
  • Coach and guide developers| administrators| and testers.
  • Participate in Agile delivery| sprint planning| code reviews| testing| and UAT defect resolution.
  • Leverage Now Assist and AI-driven capabilities across ITSM| Virtual Agent| HRSD| and CSM.

Required Skills

  • Experience: 6-8 years of hands-on ServiceNow development experience.
  • Minimum 2 end-to-end implementations of ServiceNow ITSM and Virtual Agent.
  • Strong knowledge of the ServiceNow platform and development best practices.
  • Strong integration experience using REST and other integration mechanisms.
  • Experience working in Agile Sprint-based delivery models.

Good-to-Have

  • Experience with ITOM| ITAM| SAM| HAM| BCM| APM| App Engine Experience implementing Now Assist
  • Excellent communication skills with ability to work across distributed teams

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ServiceNow ITSM Developer • Toronto, ON, Canada

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