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Redolent, Inc
TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)Redolent, Inc • Toronto, Ontario, CA
TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Redolent, Inc • Toronto, Ontario, CA
30+ days ago
Job type
  • Full-time
Job description

TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Location: Toronto downtown - hybrid

Duration: Initially 1 year

Base pay range: $55.00/hr - $55.00/hr

Job Description

  • Monitor and manage the TRIRIGA Helpdesk mailbox, ensuring timely and effective responses to queries and issues.
  • Coordinate with business partners, technology teams, and vendors to resolve TRIRIGA-related incidents and requests.
  • Maintain documentation and reporting related to TRIRIGA support activities.
  • Identify and escalate risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

Required Experience

  • 5+ years of relevant experience in business application management, ideally with exposure to TRIRIGA or similar enterprise applications.
  • Demonstrated experience supporting TRIRIGA or similar facilities management applications.
  • Advanced knowledge of project delivery life cycle (PDLC) methodology, business testing, and project management.
  • Experience managing shared mailboxes or helpdesk functions.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

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TRIRIGA Helpdesk Mailbox Management Professional (Hybrid) • Toronto, Ontario, CA

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