Manager Business Resiliency and Continuity

Manager Business Resiliency and Continuity

Flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street, Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Business Overview

The Manager, Business Resiliency & Continuity leads Fidelity Canada’s enterprise business continuity and operational resilience capabilities. This role is responsible for ensuring that critical business services, processes, and functions can continue to operate and recover effectively during disruptions, including technology failures and cyber events.

The role partners closely with business units to define critical services, conduct business impact analyses, and establish continuity strategies, while coordinating enterprise crisis management and recovery planning. It works in close alignment with Technology Resiliency, Cyber & Resilience Office, and Risk functions to ensure a cohesive and effective end‑to‑end resilience posture.

What You Will Do

• Leadership & Stakeholder Engagement – Lead and develop the team; act as the primary contact for business continuity and resilience; build strong relationships with senior stakeholders and drive cross‑functional collaboration.
• Resilience Strategy – Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.
• Business Impact Analysis – Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; maintain accurate documentation of processes and recovery objectives.
• Continuity Planning & Recovery – Oversee development of actionable and tested continuity plans; ensure alignment with technology capabilities and address preparedness gaps.
• Crisis Management – Lead enterprise crisis response, command and control activities, coordination; establish clear roles, command and control protocols, and alignment with cyber and technology incident management.
• Testing & Readiness – Design and execute simulation exercises (including cyber scenarios); validate readiness, track outcomes, and drive remediation actions.
• Governance & Compliance – Ensure adherence to regulatory and internal standards; maintain audit readiness and monitor resilience maturity across the organization.
• Cross‑Functional Alignment – Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams to ensure an integrated resilience approach.

What You Will Bring

• Minimum 7 + years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline, with at least 3 years in a leadership or management role.
• Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience.
• Strong experience in business continuity planning and operational resilience frameworks.
• Proven experience conducting Business Impact Analysis (BIA) and process mapping.
• Experience leading crisis management and continuity exercises.
• Strong stakeholder management and facilitation skills across business and technology teams.
• Ability to translate complex operational risks into structured plans and actions.
• Experience working in cross‑functional, regulated environments.

Nice to Have

• Experience in financial services or regulated industries.
• Familiarity with OSFI expectations (e.g., B‑10, B‑13).
• Experience with cyber incident response coordination.
• Exposure to enterprise risk management frameworks.
• Certifications in business continuity, risk, or resilience (e.g., CBCP, MBCI).

Current Work Authorization

Current work authorization for Canada is required for all openings.

Compensation & Benefits

• Base Salary and Discretionary Performance Bonus: Competitive annual range of 146,000 to 176,000 based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution‑ no employee matching required.

Benefits

• Flexible working arrangements – 100% remote, hybrid, and in‑office options.
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement.
• Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, including up to $5,000 annually for mental health services and therapy.
• Parental leave top‑up to 100% of your salary for a period of 25 weeks.
• Up to $650 for home office equipment.
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, including an active network of Employee Resource Groups.
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

Equal Opportunity Employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

Accommodation During the Application Process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

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