D365 FO Technical Consultant (Developer)

sa.global is looking for a skilled D365 Finance & Operations (F&O) Developer to join our dynamic Managed Services team in Canada. As a Managed Services D365 Finance & Operations (F&O) Developer, you will deliver high-quality technical development, troubleshooting, and enhancements for D365 F&O environments, ensuring our clients receive reliable, efficient, and well-designed technical solutions.

Areas of Responsibility

• Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)
• Collaborate closely with client stakeholders to enhance their use of D365 F&O, applying best practices in development and support delivery
• Proactively identify, analyse, and resolve technical issues and risks to minimise disruption for clients
• Collaborate with team members as part of a global managed services division
• Recommend improvements to internal development standards, support methodologies, and technical processes
• Contribute to the analysis, development, and implementation of opportunities for additional services or enhancements that can benefit clients
• Liaise with Microsoft and ISV partners to address technical issues relevant to client environments
• Commit to ongoing professional development, pursuing relevant certifications where appropriate
• Maintain a professional and positive representation of the business in all interactions

Technical Responsibilities

• Monitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portals
• Perform routine technical checks on applications and environments and report findings to senior members of the team
• Assist with maintenance, development, and improvement of sa.global internal systems and client systems
• Develop customisations and extensions within D365 Finance & Operations using X++ and the extension framework
• Design, develop, and deploy technical solutions including integrations, enhancements, and system improvements using relevant development tools and technologies
• Work with data entities, APIs, and integration frameworks to enable data exchange between D365 F&O and other systems
• Conduct debugging and root cause analysis of technical issues within client environments
• Conduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defects
• Create and maintain technical documentation including technical design documents, code documentation, and deployment instructions
• Ensure that all customisations and developments adhere to security, compliance, and performance standards
• Collaborate with functional consultants, business analysts, and other stakeholders to translate business requirements into technical solutions

Skills and Experience

• Demonstrated experience developing solutions within Microsoft Dynamics 365 Finance & Operations
• Strong knowledge of X++ development and Dynamics 365 extension patterns
• Experience working with Azure DevOps for source control and development lifecycle management
• Experience working with integrations, data entities, and APIs within the Dynamics ecosystem
• Strong analytical and troubleshooting skills in complex technical environments
  Ability to manage complex technical support scenarios within enterprise systems
• Attention to detail and a strong commitment to delivering high-quality technical solutions
• Versatile experience across different industries and client environments
• Proven ability to analyse and solve complex problems with innovative solutions
• Self-directed and capable of managing multiple priorities effectively
• Strong client-facing communication skills and ability to remain composed under pressure
• Strong focus on client satisfaction and delivering a positive service experience

Education

• Bachelor's degree in information technology or equivalent professional qualifications
• Relevant Microsoft certifications are preferred