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Customer Service SupervisorKIT Recruitment • Oakville, ON, CA
Customer Service Supervisor

Customer Service Supervisor

KIT Recruitment • Oakville, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Our client, a household name in the Kitchen and Bath sector, has asked us to source a hands‑on Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day‑to‑day operations. You'll need prior experience managing a remote team.

DO NOT apply for this job if you are not fluent in French and English!

Bilingual Customer Service Supervisor – Job Details

Up to $93K total compensation, including bonus!

Up to 4 weeks vacation!*

Required to be in the office 1–2 days a week

Benefits on the first day of employment

3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributions

Bilingual Customer Service Supervisor – Job Responsibilities

  • Oversee performance and provide mentorship for a team of 15–25 associates
  • Handle scheduling and maintain accuracy of timecards (Workday/IEX)
  • Collaborate closely with Contact Center Operations to meet service targets and resolve escalations
  • Drive team success by setting and monitoring efficiency, cost, and satisfaction goals
  • Lead and support sales and engagement initiatives that align with business priorities
  • Ensure compliance with audit requirements and internal procedures
  • Support team members with advanced customer issues and system troubleshooting (SAP/C4C)
  • Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance
  • Introduce and implement process improvements that enhance workflows
  • Recruit, train, and plan for succession to maintain optimal staffing levels
  • Promote continuous learning and professional growth for yourself and your team
  • Take on special projects as assigned and provide backup support to the Consumer Services Manager

Bilingual Customer Service Supervisor – Job Qualifications

  • Fluency in French and English (written and verbal)
  • Minimum of 2 years of supervisory experience (call center background preferred)
  • Post‑secondary education in Business or a related field
  • Experience in training a “Remote Team” is required
  • Understanding of contact center tools, systems, and industry trends
  • Strong communicator and negotiator with the ability to engage at all levels
  • Consistent leadership presence, both customer‑facing and behind the scenes
  • Organizational strength and ability to multitask in a fast‑paced environment
  • Innovative, solutions‑oriented approach with strong change management ability
  • In‑office attendance required 1–2 days a week (or as needed)

If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we’d love to connect.

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