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Blue Astral Consulting
Account DirectorBlue Astral Consulting • Toronto, ON, CA
Account Director

Account Director

Blue Astral Consulting • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts, primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.

What you’ll be doing

  • Manage and develop trusted relationships with key customer stakeholders
  • Act as the main point of contact for assigned accounts
  • Support renewals and identify cross-sell opportunities aligned to customer needs
  • Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience
  • Contribute to tenders, pricing discussions, and proposals when required
  • Participate in customer events, webinars, and user groups
  • Maintain accurate account records and pipeline information using CRM tools

What we’re looking for

  • Experience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)
  • Strong communication and relationship-building skills
  • A practical, solutions-focused approach to account growth
  • Comfortable working collaboratively across teams and time zones
  • Experience using CRM systems
  • Willingness to travel periodically for customer meetings and events
  • French language skills are an asset

Location & package

  • Location: Toronto or surrounding area
  • Salary: CAD $60,000 – $85,000 base + quarterly commission
  • Pension plan, extended health benefits, and 16 days paid vacation
  • Occasional travel, including approximately two visits per year to the UK

If you’re interested in a relationship‑led account role within a stable, international technology environment, we’d like to hear from you.

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Account Director • Toronto, ON, CA

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