Jira Technical Analyst

Visionpool Business Services is hiring a REMOTE Jira Technical Analyst.

Description of Duties :

Workflow Configuration

Design and implement custom workflows to match the team’s processes.

Create and manage custom issue types, fields, and screens.

User Management

Manage user accounts, groups, and permissions.

Ensure users have the appropriate access levels and troubleshoot access issues.

Project Setup and Maintenance

Create and configure new projects, including setting up project roles and permissions.

Maintain existing projects, ensuring they are optimized for team use.

System Customization

Customize dashboards and reports to meet team needs.

Develop and maintain custom filters and queries.

Integration Management

Integrate Jira with other tools (e.g., Align, SharePoint Connector)

Manage and troubleshoot integration issues.

Performance Monitoring and Optimization

Monitor system performance and make necessary adjustments.

Conduct regular audits to ensure data integrity and system efficiency.

Training and Support

Provide training sessions and create documentation for users.

Offer ongoing support and troubleshooting for Jira-related issues.

Automation and Scripting

Implement automation rules using Jira Automation or scripting tools like ScriptRunner.

Develop custom scripts to enhance Jira functionality.

Required Experience & Skills :

• Minimum 3 years of experience as a Jira Technical Analyst who has worked in Jira Cloud.
• Demonstrated design and implement custom workflows experience
• Demonstrated experience creating and managing custom issue types, fields, and screens.
• Demonstrated experience managing user accounts, groups, and permissions.
• Demonstrated experience creating and configuring new projects, including setting up project roles and permissions.
• Demonstrated experience customizing dashboards and reports
• Demonstrated experience developing and maintaining custom filters and queries.
• Demonstrated experience managing and troubleshooting integration issues.
• Demonstrated experience monitoring system performance and make necessary adjustments.
• Demonstrated experience providing training sessions and create documentation for users.
• Demonstrated experience implementing automation rules using Jira Automation or scripting tools like ScriptRunner.
• Demonstrated experience developing custom scripts to enhance Jira functionality.

Nice to have :

• Additional Jira technical Platform Administration skills that would be an asset.
11 hours ago