Operation Manager, Therapy Team
What you’ll be doing
Team Leadership :
Provide strategic leadership to the Therapy Team of +80 mental health practitioners across Canada, and fostering a positive and collaborative work environment.
Operational Oversight :
- Develop and implement operational policies and procedures to ensure the efficient delivery of therapy services.
- Collaborate with other departments to streamline processes and optimize overall organizational efficiency.
Resource Management :
Manage the allocation of resources, including staffing, equipment, and facilities, to support the Therapy Team's objectives.
Quality Assurance :
- Implement continuous improvement initiatives based on feedback, industry best practices, and performance metrics.
- Maintain and ensure the 24h access to Dialogue mental health services by optimizing our operations and processes
Client Relations :
- Collaborate with the Business Development team to enhance client relations and identify opportunities for service expansion.
- Audit and improve the patient experience through continuous feedback to develop our scope of practice
We'd love to hear from you if you have :
- Proven experience in a leadership role with a minimum of 3 years of relevant experience.
- Excellent communication and leadership skills
- Demonstrated ability to manage ambiguity and uncertainty
- Demonstrated ability to make strategic decisions that align with organizational goals and objectives.
- Experience within healthcare or therapy services industry (Asset)
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue's programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
- A flexible schedule and a hybrid work approach
- An allocated budget for continuous training
- Short and long-term incentive plans, including restricted stock units (RSUs)
- An optional parental benefits program
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