ASSOCIATE MANAGER
Demonstrate practical experience of engineering best practices while being obsessed with continuous improvement
Develop, deploy and manage a highly-scalable and high-availability platforms monitoring and maintaining service performance and availability metrics
Take ownership of our configuration management platforms
Collaborate with engineers to bring new features and services into production
Develop and improve operational practices and procedures
Willingness to be available 24x7 for Support related escalations
Define, document and translate business requirements into detailed functional specifications and non-functional specifications
Responsible for the development and implementation of Technical Training courses
Creation of learning aids and communications
Creation of eLearning and instructor-led content for both field and office employees
Responsible for adherence to the materials management system, publishing, versioning and controls of training content
Weekly Release Reporting, Negotiate, Plan and manage all release activities.
Manage relationships and coordinate work between different teams at different locations
Required Skills and Experiences
4+ years experience with running DevOps / SRE teams Strong experience with DevOps / SRE practices (for continuous improvement)
Undergraduate degree or Technical Certificate
Hands-on experience in Dynatrace & ServiceNow
Strong knowledge of Cloud Platforms such as AWS and Azure
Strong understanding of monitoring & alerting systems (ServiceNow, Dynatrace, ElasticSerearch, Icinga, SCOM)
Knowledge and experience building monitoring dashboards,
Experience tuning the monitoring and alerting
Experience using log aggregation tools and visualization tools
Hands-on development experience with scripting languages such as Shell, Python, VBScript, Java, HTML, REGEX
Experience using DevOps Tool Chain, for example, but not limited to :
Artifactory
Ansible
Confluence
Gitlab / Github
JIRA
ServiceNow Change Management
Desirable Skills and Experiences
Understanding of Applications, Services and Infrastructure monitoring
Excellent verbal and written communication skills and comfortable working with both Business and Technical teams
Able to adapt quickly to changing priorities
Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary
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