Job Description
Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud
Location: Toronto-Canada
Work: hybrid, from office, Tue to Thu
We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that boost sales performance and operational efficiency.
Core Skills and Experience
Communication and Presentation:
• Excellent verbal and written communication skills
• Able to convey complex ideas clearly to both technical and non-technical audiences
• Comfortable presenting to stakeholders at all levels
Business Analysis Expertise:
• Demonstrated ability to lead business-critical initiatives from discovery through delivery
• Skilled in conducting thorough business analysis and driving collaborative decision-making
• Proven track record of ensuring timely delivery of business value in fast-paced environments
Cross-Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:
• Requirements elicitation and documentation
• Business requirement analysis and validation
• Stakeholder feedback sessions
• Impact analysis and risk identification
• UAT coordination and execution
• Sprint demos and agile ceremonies
• Change readiness, training, and go-live support
• Troubleshooting user-reported issues with minimal disruption and long-term fixes in mind
Stakeholder management
• Successfully partnered with diverse stakeholder groups
• Strong ability to secure alignment and manage expectations throughout the project lifecycle
Process Mapping, Optimization and Problem Solving
• Skilled in mapping and analyzing “as-is” and “to-be” business processes
• Able to distinguish between core business needs, stakeholder desires, and system constraints
• Analytical thinker with a knack for identifying root causes and driving long-term, data-driven solutions
• Focused on uncovering and addressing systemic process inefficiencies, not just symptoms
Additional
• Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead
• Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery
• Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration
• Experience using Miro, Box, and similar tools for collaboration and process mapping
Requirements
60-70
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