Talent.com
Optimus SBR
Business Consultant, Experience Management (XM)Optimus SBR • Toronto, ON, CA
Business Consultant, Experience Management (XM)

Business Consultant, Experience Management (XM)

Optimus SBR • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Business Consultant, Experience Management (XM)

1 week ago Be among the first 25 applicants

Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Business Consultant, Experience Management (XM) role is an exciting, transformative opportunity to contribute to meaningful projects across diverse industries, shaping the future of technology and data management. If you’re passionate about problem‑solving, mentorship, and cutting‑edge technology, this role is for you.

About Us

Optimus SBR is a leading management consulting firm and an award‑winning workplace. Recognized by Great Place to Work® as one of the Best Workplaces™ in Professional Services 2024, and by Waterstone Human Capital® as one of Canada’s Most Admired Corporate Cultures™, we help organizations get done what isn’t. Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious, entrepreneurial, hard‑working, and bold thinkers. Culture is everything. Period. That’s why we’ve been consistently rated one of the best places to work in North America – and are one of the fastest‑growing. We value diverse perspectives and invest in the professional development of our people. From employee‑driven initiatives to mentorship programs and leadership development opportunities, we foster an environment where everyone is supported to succeed.

What’s in It for You?

  • Opportunities for Growth: Take on leadership roles and challenging projects
  • Inclusive Workplace: Collaborate in a diverse culture that values mentorship
  • Flexibility and Autonomy: Balance your professional and personal goals while delivering meaningful results
  • Leadership Development: Build your skills through mentorship and coaching

Responsibilities

  • Lead the implementation of customized XM solutions
  • Analyze data using Qualtrics XM Discover and dashboard tools
  • Deliver actionable insights to improve client experiences and operations
  • Integrate data with systems via SFTP and REST APIs
  • Utilize tools like StatsIQ, TextIQ, Excel, PowerPoint for analysis
  • Train and support client teams on XM platforms
  • Stay up to date on industry trends and best practices
  • Design dashboards/reports for client experience programs
  • Manage project timelines, deliverables, and budgets
  • Contribute to the life and culture of Optimus SBR

Qualifications

  • 5+ years in consulting, data analysis, or related roles
  • Bachelor’s in Business, Data Science, Marketing, or related field
  • Experience with Qualtrics XM Discover or similar platforms preferred
  • Familiarity with call center operations is an asset
  • Skilled in Excel, Power BI, PowerPoint, Google Sheets/Slides
  • DAX and JSON knowledge is an asset
  • Strong communication, teamwork, and problem‑solving skills
  • Adaptable, detail‑oriented, and solution‑driven

Accommodation

We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process, such as accessible meeting rooms or captioning for virtual interviews, please let us know. Your needs will be met with respect and confidentiality.

Submit your application with your resume today! While we appreciate all applications, only selected candidates will be contacted for interviews.

#J-18808-Ljbffr
Create a job alert for this search

Business Consultant, Experience Management (XM) • Toronto, ON, CA

Similar jobs

Transformation Delivery Consultant

PowerToFlyToronto, ON, CA
Full-time

Transformation Delivery Consultant.As a Transformation Delivery Consultant within the People Function at Thomson Reuters, you will help turn complex priorities into practical, measurable solutions.... Show more

 • Promoted

M2 Partners Hybrid Consulting Role

M2 PartnersToronto, ON, CA
Permanent

Drive client success at M2 Partners in a hybrid consulting role focused on digital transformation.Manage multi-stakeholder engagements and utilize your expertise in marketing technology.M2 Partners... Show more

 • Promoted

Director of Customer Experience Strategy in Pharma Consulting

FSi CX, a Division of Fresh Squeezed IdeasToronto, ON, CA
Full-time

Shape the future of customer experience in the pharmaceutical industry.As a strategic leader, you will build a consulting practice that sets the standard for exceptional client engagement.As the Ma... Show more

 • Promoted

Business Development Consultant

Bupa UKToronto, ON, CA
Full-time +1

Bupa Global is the international health insurance division of Bupa.We provide customers who want premium international coverage with products and services to access the healthcare they need anytime... Show more

 • Promoted

Microsoft Power Platform Consulting Manager - Remote (USA) - $180K Total Compensation USD - Top[...]

ConspicuousToronto, ON, CA
Remote
Permanent

Senior Sage X3 Consultant (Finance) - Remote (Canada) - Up to $180k base CAD + benefits/bonus - Top Tier X3 Provider.We’re working with an established ERP consulting team looking for a Senior Sage ... Show more

 • Promoted

Modernization Sales Consultant

KONEMarkham, York Region, CA
Full-time

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings through... Show more

 • Promoted

Director, Customer Success Management

SalesforceToronto, ON, CA
Full-time

Director, Customer Success Management.Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn’t a buzzword — it’s a way of life.The world of work as... Show more

 • Promoted

RQ08188 - Change Management Consultant

Rubicon PathToronto, ON, CA
Full-time

About the job RQ08188 - Change Management Consultant.Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change manageme... Show more

 • Promoted

Business Consultant, Experience Management (XM)

Optimus SBRToronto
Full-time

Business Consultant, Experience Management (XM).Be among the first 25 applicants.Join a dynamic and engaging team that thrives on collaboration, innovation, and growth.Business Consultant, Experien... Show more

 • Promoted

Practice Management Consultant

Raymond James FinancialToronto, ON, CA
Full-time

Job Description - Practice Management Consultant (2600387).Practice Management Consultant.Canada’s leading independent investment dealer offering high‑quality investment products and services to Ca... Show more

 • Promoted

Senior Consultant - CPM - Vena - Toronto - Growing Org

Initi8 RecruitmentToronto, ON, CA
Full-time

Senior Consultant - CPM - Vena - Toronto - Growing Org.Principal Consultant at Initi8 Recruitment ⚡Scaling Engineering Teams Globally ⚡.CPM Consultant with experience on any of the CPM/EPM platform... Show more

 • Promoted

Senior Management Consultant

HDRrichmond hill, york region, Canada
Full-time

HDR is looking for a Senior Management Consultant to join our Canadian Water Business Group.The selected candidate will manage all aspects of utility management projects, primarily in water and was... Show more

 • Promoted

Senior Consultant, Business Effectiveness & Events

Insight GlobalToronto, ON, CA
Full-time

A leading consulting firm is seeking a Senior Consultant for Business Effectiveness in Toronto, Canada.This role involves supporting key initiatives aimed at enhancing employee experience and coord... Show more

 • Promoted

Business Management Consultant Focusing on Financial Strategy and Inclusion

Toronto Transit Commission (TTC)Toronto, ON, CA
Full-time

Shape the future as a Business Management Consultant.Emphasize your financial expertise and commitment to diversity within a flexible hybrid work structure that drives performance.This role centers... Show more

 • Promoted

Head, Managerial Experience & Leadership Strategy

Bank of MontrealToronto, ON, CA
Part-time

Application Deadline:07/28/2026Address:100 King Street WestJob Family Group:Strategy & ChangeThe Head, Managerial Experience & Leadership Strategy role leads BMO’s enterprise managerial and leaders... Show more

 • Promoted

Technical Director IS Business Enablement, Client Experience

Fidelity CanadaToronto, ON, CA
Full-time

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when ... Show more

 • Promoted

Retail Transformation & Change Consultant

AccentureToronto, ON, CA
Full-time

A global consulting firm in Toronto is seeking a Transformation Change Consultant to drive transformational change within the retail sector.You'll partner with clients to develop effective change s... Show more

 • Promoted

SAP EWM Consultant (with SAP TM Experience)

AceStackToronto, ON, CA
Temporary

Role: SAP EWM Consultant (with SAP TM Experience).Location: Remote (Occasional travel to client site – Street Ford, Toronto).Duration: 6–12 Months Contract.SAP Transportation Management (TM).The ro... Show more

 • Promoted

Management Consultant - Banking

SynpulseToronto, ON, CA
Full-time

Where your journey begins and your potential shines.At Synpulse, we don’t just consult – we transform.As a leading global management and technology consultancy with Swiss roots, we empower financia... Show more

 • Promoted

Executive Management Consultant

Carly Rian GroupToronto, ON, CA
Full-time

Carly Rian Group (CRG) is a boutique Management Consulting firm ranked as one of Canada’s fastest growing companies and voted best places to work.We have a strong reputation for expertise in Operat... Show more