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Apex Systems
Technical Support Engineer(Ads, Foodstorm)Apex Systems • Toronto, ON, CA
Technical Support Engineer(Ads, Foodstorm)

Technical Support Engineer(Ads, Foodstorm)

Apex Systems • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Technical Support Engineer (Ads, Foodstorm)

Join to apply for the Technical Support Engineer (Ads, Foodstorm) role at Apex Systems.

Position Overview

Apex Systems is a global IT services provider. We are seeking a Technical Support Engineer with experience in Jira, coding in Ruby or Python, strong problem-solving skills, and relevant technical experience to support our client in the online retail space.

Job Details

  • Start date: ASAP
  • Location: Toronto/hybrid
  • Application process: Apply via the platform or send resume to Mauncho Ogega at [email]

Responsibilities

  • Interpret and analyze data using statistical techniques; generate reports.
  • Identify trends within data sets to inform strategic decisions.
  • Manage stakeholder requests via JIRA Service Desk, ensuring prompt resolution.
  • Address complex challenges through research and communication to meet SLA standards.
  • Collaborate with Product and Development teams to build new features and fix bugs.

Qualifications

Minimum:

  • Bachelor’s Degree or 4+ years related experience.
  • Knowledge of relational databases (PostgreSQL, SQL Server).
  • Experience with telemetry/logging tools (DataDog, Dynatrace, New Relic, Sentry).
  • Proficient with Jira, Zendesk, Intercom; familiar with automated workflows.
  • Experience managing multiple testing environments.
  • Understanding of REST APIs and web technologies.
  • Ability to read/write Ruby or Python code.
  • Experience with Git and GitHub.

Preferred:

  • Ability to communicate technical topics clearly.
  • Experience creating customer playbooks and SOPs.
  • Strong project management skills.

Additional Information

This job posting is active and not expired. We are an equal opportunity employer committed to diversity and inclusion.

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Technical Support Engineer(Ads, Foodstorm) • Toronto, ON, CA

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