Customer Service Representative

Company Description

Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America.

Job Description

We are currently looking to hire a Client Service Specialist for our growing sales team. As a Client Service Specialist, you will be responsible for consulting, promoting, and educating prospective clients on the company’s resume writing services. You will also be responsible for handling a high volume of incoming calls with no cold calling required.

We are currently seeking hard-working, passionate, and sales-focused talent to add to our growing team. If you have proven experience in the following areas and looking for a fun & progressive company to join, then we would love to hear from you!

Accountabilities:

· Manage high-volume incoming inquiries and calls

· Consult clients on professional resume writing services based on the customer’s specific qualifications and needs

· Work with new customers and manage the entire onboarding process and all registrations

· Maximize customer engagement and experience by collaborating with the support team and following proper procedures when addressing any customer’s inquiries

· Monitor and capture all relevant information via CRM to track opportunities and calls

· Meet daily KPIs and can manage high-volume of calls

Qualifications

· Bachelor's degree is preferred

· Minimum of 3 years of work experience in a client-facing role

· Strong listening skills with the ability to build rapport with customers

· Ability to be successful in a dynamic, flexible, and continually changing environment

*Note: This is a full-time, in-person role working Monday-Friday. The successful candidate(s) will join our team out of our downtown Toronto office located at 600 Bay St.