Manager, Program Data and Health Information

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

House of Friendship is a charitable social service agency serving thousands, providing addiction treatment, food, housing, and community resources throughout Waterloo Region.

The Quality team stewards the data, evaluation, processes and frameworks that support House of Friendship’s team members, leaders, and Board of Directors to manage privacy and risk, ensure program reporting compliance, maintain accreditation, and improve the quality of our services.

The Manager of Program Data & Health Information leads the program data strategy and is responsible for the organization’s participant record and case management systems (primarily EMHware), ensuring they effectively support service delivery, reporting, privacy, and quality improvement. This role provides leadership to the Data team, overseeing the development of robust data systems, processes, and reporting tools that support organizational priorities and enable evidence-informed decision‑making. The Manager will champion data literacy and foster a culture of continuous improvement by guiding teams in effective data use, reporting, and evaluation. They will serve as the primary liaison for internal and external interest‑holders on program data governance, electronic health record system management, and data insights generation.

• This is a permanent, salaried, full‑time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

Schedule is Monday to Friday, generally daytime hours, with flexibility. Work may be performed from a home office for some of the weekly hours.

Key Responsibilities

Job Specific Knowledge / Skills

Education / Experience

Critical Skills

Compensation

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market‑competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not‑for‑profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network.

We value the work that you do with fair pay and benefits :

Rate of Pay

At House of Friendship, all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

Min : $33.94

Mid : $38.58

Max : $43.23

Equal Opportunity Statement

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, equitable work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and / or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options.

Application

To apply, please submit your resume and cover letter here :

https : / / house‑of‑friendship.hirehive.com / manager‑program‑data‑and‑health‑information‑quality‑kitchener‑on‑TbXKxN

#J-18808-Ljbffr