Pump Repair Team Lead/Supervisor

Job description :

Pump Repair Service Supervisor / Team Lead

Date : Aug 7, 2024

Location : Delta (BC), British Columbia, CA, V4G1E9

Compensation : Base Salary - $75,000 - $83,000 + $5,000 Commissions. Deferred Profit Sharing Plan (DPSP), Full Benefits (Health, Vision, Dental, Prescription Drugs), Vacation.

As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at our client. This is the career youve been looking for.

Joining the team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe.

As for our Canadian Team, we have direct OEM presence in Canada and four sites across the nation; Montreal, Toronto, Vancouver and Calgary!

KEY RESPONSIBILITIES

• Maintain a neat and clean workspace at all times.
• Coordinate workshop activities (work in progress, customer support and operations) to assure optimal customer service.
• Assess the work to be done on equipment designated for repairs, identify customer requirements and plan execution
• Review work orders and take appropriate action when needed
• Respect and execution of all procedures and norms established (ISO 9001-2008)
• Answer service calls from existing and potential customers. Assist with all technical questions and emergency service calls.
• Carry out, personally, repairs on both complicated equipment and / or on regular equipment.
• Inventory : provide needed support to Inventory Supervisor to help manage and control
• Shipping and receiving activities : stock transfers, incoming pumps
• Coordinate and plan service calls and assure follow-up with customer when needed
• Assist / plan the timetable pertaining to service contracts and assure a follow-up on their completion.
• May, at times, answer emergency calls, traveling to customer locations to find solutions to the problems identified at any time of the day or week.
• Building maintenance : coordinate actions to maintain building in good conditions

HR management responsabilities :

• Direct supervision of all service employees (technicians, admins, helpers)
• Make sure all understand their role and participate / grow in the company
• Responsible for time / vacation management (with Regional Sales Manager)
• Responsible to perform employees yearly appraisal : Set objectives for each individual
• Review of objectives and provide regular feedback and action plan (min. 3 times / year)

This job description may include the following additional responsibilities :

• Encourage and maintain a positive attitude for all team members
• Budget preparation for the service department
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

EDUCATION AND QUALIFICATIONS REQUIRED

• A vocational school diploma in Industrial Mechanics
• Six to eight years experience, ideally in an industrial environment where pumps are
• repaired / serviced (including some as team leader / supervisor)

OTHER SKILLS

• Knowledge of the Microsoft Office Suite (Outlook, Word, Excel)
• Functional second language proficiency where required.
• Capacity to coordinate / supervise the work of other people.
• Analytical thinking, team work, sociability and a keen sense of responsibility

OUR BENEFITS

• Health and dental care;
• Vision care;
• Additional paid leave;
• Group RRSPs;
• Profit-sharing program;
• Health and wellness program;
• Volunteer Initiative Program;
• Social Club Committee;
• Tuition reimbursement;
• On-site parking.

Qualifications :

EDUCATION AND QUALIFICATIONS REQUIRED

• A vocational school diploma in Industrial Mechanics
• Six to eight years experience, ideally in an industrial environment where pumps are
• repaired / serviced (including some as team leader / supervisor)

OTHER SKILLS

• Knowledge of the Microsoft Office Suite (Outlook, Word, Excel)
• Functional second language proficiency where required.
• Capacity to coordinate / supervise the work of other people.
• Analytical thinking, team work, sociability and a keen sense of responsibility

Why is This a Great Opportunity :

Excellent Global, Multi-National family owned company with 8000 employees worldwide and great room for advancement.

Salary Type : Annual Salary

Salary Min : CA$ 75000

Salary Max : CA$ 83000

Currency Type : CAD