Desktop Support Technician

JOB DESCRIPTION

Req ID: 357166

We are currently seeking a Desktop Support Technician to join our team in Toronto, Ontario (CA-ON), Canada (CA).

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.

This is an on-site role and only candidates local to Toronto will be considered.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.

printers.

• May respond to calls after normal business hours per leader instructions.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

• Update and resolve tickets in a timely manner to achieve Service Levels.

Position General Duties and Tasks:

• Typically requires 3-5 years relevant experience.

• High School Diploma or equivalent.

• Undergraduate degree or some college coursework preferred.

• Strong knowledge of Windows operating system environment.

• Solid client service skills.

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodation.

• Travel including overnight domestic or international trips may be required.

Must Have :

Skill: Desktop Management-Desktop Administration-Wintel 3227124

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.