Product Support Analyst Spring 2026 Co-op

We may continue to review applications on a rolling basis but recommend applying by January 20th at 9 : 00am ET to ensure you are included in initial application reviews.

JOB SUMMARY :

The Product Support Analyst requires an individual who has experience in resolving complex technical issues reported by Administrators of Brightspace products and Services. This role requires great troubleshooting skills and the ability to think quickly and creatively as well as collaborate with your peers to deliver timely and accurate solutions to complex possess technical knowledge problem solving skills and the ability to work efficiently in a helpdesk environment providing technical support to this position you will provide support for clients from all verticals (K12 Higher Education and Enterprise) who use D2Ls suite of eLearning web-based software. We are client-experience and data-driven organization and require that ability to support Administrators in time-sensitive and at times frustrating situations by delivering both technical solutions and a world class client experience while adhering to our KPIs and processes.

HOW WILL I MAKE AN IMPACT

• Resolving specific client issues received by chat phone email or assignment through call tracking system under tight time constraints
• Identifying and solving site related issues
• Identifying and correcting improperly configured installations
• Timely logging of all support calls in call tracking system and escalation of problems where appropriate
• Updating call tracking system with all appropriate details while providing timely customer updates on issues
• Improving D2L product / tool design and efficiency by reviewing and providing feedback on functional specifications technical specifications and submitting Feature Requests Usability Issues and Bugs to Product Development
• Developing support documents FAQs and Knowledge-Based Articles
• Participating in special projects as required

WHAT YOULL BRING TO THE ROLE :

EDUCATION REQUIREMENTS :

This position is to fill an existing vacancy

Required Experience :

IC

Key Skills

Land Survey,Access,Jni,Airlines,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1