Front Desk Senior Coordinator (Management)Axis Therapy & Performance • Scarborough, ON, Canada
Front Desk Senior Coordinator (Management)
Axis Therapy & Performance • Scarborough, ON, Canada
24 days ago
Job type
- Full-time
Job descriptionClient Coordinators + Lead Coordinator (if applicable) $50,000-$58,000 / year You meet all the criteria outlined for the Lead Coordinator role You have demonstrated exceptional leadership and organizational abilities, including overseeing cross-location initiatives. You possess the ability to balance the operations, culture, and performance metrics of two clinics simultaneously. You excel in fostering collaboration between clinic teams and promoting brand consistency. You have a track record of managing multiple priorities effectively and a proactive approach to problem-solving. Understand and embody the Axis vision, mission and values to deliver the Axis experience Ability to work independently with minimal supervision as well as within a team Excellent attendance and punctuality Exceptional organizational & multi-tasking skills to ensure quality services are provided Drive to work hard, take initiative, and hustle Strong sales, communication and customer service skills Focused on the growth and development of the team as a whole Open-minded and adaptable to new workflows and business initiatives Excellent work ethic with strong interpersonal and time management skills Proven ability to affect change and lead a team Leadership Across Clinics : Ensure consistency in operations, client experience, and team performance across two clinics, ensuring all targets are being met. Strategic Planning : Collaborate with Regional Coordinator and Clinic Directors to set and achieve goals for both clinics. Team Development : Mentor and support Lead Coordinators (if applicable), ensuring they meet performance expectations and maintain high morale. Coordinate workflows and communication between the two clinic teams to ensure alignment with Axis standards. Conduct weekly check-ins with the Lead Coordinators and / or Client Coordinators at each clinic to monitor progress and address challenges. Lead team-building efforts across locations to promote cohesion and a unified culture. Act as the main point of contact for cross-clinic operations, projects, and initiatives. Greet all clients with high energy and enthusiasm Develop rapport with clients during initial phone calls, showing empathy and getting them excited about their treatment Welcome all clients by providing world class customer experience by showing high energy and enthusiasm. Provide assistance and interact with clients using the “Grandmother visits” mentality Act as the source of information for clients : location(s), services, physical therapists, events, coverage, price Ensure front desk décor, cleanliness, and setup is top notch Engage with clients once their treatment is complete, and ask how their treatment was. If positive, ask clients to provide a review on Google if they haven't already, and send review link via email Ensure clients book out their future treatments as per their treatment plan. Remind clients the importance of staying committed to their treatment plan to reach their goals and the benefit of booking out treatments in advance to get the time that best works with their schedule, reiterating how busy the therapists can get Graduate – celebrate when clients complete their plan of care and / or convert to maintenance Perform excellent customer service in the form of call backs for fall off clients, ensuring clients on waitlists are booked when space becomes available and rescheduling clients when necessary Participate in community outreaches and business development initiatives to generate new assessments and revenue growth Weekly meetings with Regional Coordinator to discuss wins and challenges Participate in ongoing mentorship and educational workshops Report any issues with the physical space of the clinic to the Clinic Director Ensure Front desk and client waiting area are clean, organized, and presentable Ensure treatment rooms, kitchen, and exercise area are clean, organized, and presentable Ensure Products are stocked, organized, and presentable Ensure floors are clean, garbage is taken out, and space is sanitized regularly Completion of SC digital checklist Weekly Scoreboard Oversee front desk phone performance, email management, and walk-in procedure Ensure compliance with Client experience operations – Winback calls, Retention calls, Confirmation calls, Reviews, Client Satisfaction survey, New client Registry, etc. Oversee scheduling of Client appointments, invoicing, collections, outstanding payments Direction procedures related to specific programs and Client types (WCB, WSIB, MVA, etc.) Schedule and review reported hours for cc team Payment reconciliation & outstanding billings Payment reconciliation audits Recruitment, interviewing and onboarding of future cc’s Generate & monitor all callback / cancellation / confirmation call logs Monthly compensation and invoice reports for all staff (CCs and PTs) Inventory management - ordering of stock & supplies Promote Brand Loyalty on personal social media pages (i.e reposts, booking links, etc.) Participating, co-ordinating, assisting with outreach programs Lead, support, and hold accountable Client Coordinators and Lead Coordinators (if applicable) Maintain a consistent, high-quality Axis client experience across both clinics Manage multiple priorities, workflows, and performance metrics simultaneously Communicate clearly, problem-solve proactively, and drive operational improvements Support business development, client retention, and community outreach initiatives Full-time hours Salaried position Comprehensive benefits package Paid vacation Opportunity for leadership growth within a multi-location clinic environment Direct involvement in strategic operations and team development
Job Description
Job Description
Senior Coordinator
Role Description
Reports to :
- Regional Coordinator
Direct reports :
Compensation :
Who You Are
Qualities
Primary Objectives
The Senior Coordinator role encompasses the objectives of the Lead Coordinator role, with additional responsibilities to :
A. Leadership
Everything outlined in the Lead Coordinator role, plus :
B. Client Experience Journey
Accountability of ALL client coordinators as it relates to :
C. Feedback
D. Clinic Space
E. Operations
F. Marketing
Requirements
Overall Role Requirements
The Senior Coordinator oversees front desk operations, client experience, and team performance across two Axis Therapy & Performance clinic locations (Scarborough and Markham) . This role ensures consistency in operations, culture, and brand standards while supporting daily clinic performance and growth.
The Senior Coordinator is required to regularly travel between both clinic locations , maintain a strong on-site presence, and act as the primary link between clinic teams, Clinic Directors, and the Regional Coordinator.
This role requires the ability to :
This is a hands-on leadership role requiring strong organization, adaptability, and ownership to deliver a seamless Axis experience across both locations.
Benefits
Role Benefits
Create a job alert for this search
Front Desk Senior Coordinator Management • Scarborough, ON, Canada
Similar jobs
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village.We’re looking for an Account Coordinator to join our team of over 150 1 : 1 communi...Show more
A luxury hotel in Toronto is seeking a Sales Coordinator to enhance operations and service delivery.Responsibilities include providing administrative support for group bookings, managing communicat...Show more
Adecco is currently hiring a full-time.Customer Experience Coordinator.IN this role you will be the first point of contact for clients seeking service support.
Your role is essential in delivering a...Show more
A design-focused architecture studio in Toronto seeks a highly organized individual to streamline operations and maintain internal systems.
This role includes managing day-to-day operations, support...Show more
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Show more
Our client within professional services requires an Executive Administrator to join their team.This position is the first point of contact for visitors, clients, and employees and is responsible fo...Show more
A leading electrical services company is seeking a Front Office Administrator to provide comprehensive administrative support.
The role includes managing documentation, ensuring customer service, an...Show more
The Coordinator, Physical Experiences is an entry level position that will be joining a team that thrives on results and a group that wants to deliver the best production and client service possibl...Show more
At BeWell Health Centres we’re reimagining how care is delivered in Ontario - comprehensive, committed, and connected.We believe in treating the whole person, not just the diagnosis.Our interdiscip...Show more
Dermalogica is seeking a Front Desk Administrator to deliver exceptional front-line service and provide seamless administrative support.
This role is critical in delivering a world-class guest and s...Show more
A professional services firm in Toronto is seeking a Front Desk Administrator to serve as the first point of contact for clients and visitors.
The role entails managing front-desk activities, includ...Show more
A property management company in Toronto is seeking an Administrative Assistant for a full-time role.Responsibilities include managing lease agreements, preparing contracts, maintaining digital dat...Show more
Full-Time, Permanent, Salaried.Preference will be given to candidates located in the GTA with availability to support as a hybrid employee - 2 days in Toronto office + 3 days remote.However, due to...Show more
A leading healthcare foundation in Toronto is seeking a Donor Services Coordinator to deliver exceptional customer service and provide administrative support.
This role involves welcoming donors, pr...Show more
Executive Assistant & Front Desk Coordinator.QUALIFICATIONS : • Completion of university degree or equivalent experience • Experiences in Quality Management Software and Processes • Minimum of 5...Show more
A fitness club in Toronto is looking for a Customer Service Representative (Motivator) to create a welcoming environment and assist Members with their fitness needs.
The role involves greeting and c...Show more
We suggest you enter details here.This is a full-time on-site role located in Toronto, ON, for a Bilingual Exam Center Admin & Coordinator (French and English) The role involves managing daily admi...Show more
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.The Senior Coordinat...Show more
Account Coordinator
JAM CRM • Toronto
Full-time
Last updated: 3 days ago • Promoted
Hospitality Sales Coordinator — Luxury Hotel Growth
Park Hyatt • Toronto
Full-time
Last updated: 3 days ago • Promoted
Customer Experience Coordinator
Adecco Canada • Toronto, Ontario, Canada
Full-time +1
Quick Apply
Last updated: 12 days ago
Studio Operations Coordinator & Admin Lead
Axis Recruitment • Toronto
Full-time
Last updated: 3 hours ago • Promoted • New!
Coordinator, Advisor Rewards and Recognition
CI Financial Corp. • Toronto, ON, CA
Full-time
Last updated: 30+ days ago
Executive Coordinator
TDS Personnel • Toronto
Full-time
Last updated: 3 days ago • Promoted
Front Office & Admin Coordinator — Events & Support
OZZ Electric Inc. • Toronto
Full-time
Last updated: 2 days ago • Promoted
Coordinator, Physical Experiences
Central Station, Toronto • Toronto
Full-time
Last updated: 3 days ago • Promoted
Site Development / Real Estate Coordinator Operations • •
Bewellkids • Toronto
Full-time +1
Last updated: 3 days ago • Promoted
Front Desk Administrator
Dermalogica, LLC • Toronto
Full-time
Last updated: 3 days ago • Promoted
Front Desk & Office Coordinator
Aptitude • Toronto
Full-time
Last updated: 3 days ago • Promoted
Property Admin & Operations Coordinator (On-site)
LIONS GATE PROPERTY MANAGEMENT • Toronto
Full-time
Last updated: 3 days ago • Promoted
Bilingual Customer Experience Coordinator
Three Ships Beauty • Toronto, ON, CA
Remote
Full-time +1
Quick Apply
Last updated: 6 days ago
Donor Experience & Front-Desk Coordinator
UHN Foundation • Toronto
Full-time
Last updated: 3 days ago • Promoted
Executive Assistant / Front Desk Coordinator
Go2STAFFING • Toronto, ON, ca
Full-time
Quick Apply
Last updated: 26 days ago
Front Desk Motivator — Member Experience & Sales
GoodLife Fitness • Toronto
Full-time
Last updated: 3 days ago • Promoted
Bilingual Exam Center Admin & Coordinator - toronto
GB Language Centre • toronto, on, ca
Full-time
Last updated: 1 day ago • Promoted
Senior Coordinator, Vendor and Risk Operations
KPMG LLP Canada • Toronto
Full-time
Last updated: 5 hours ago • Promoted • New!