Program Manager

Recognized as one of Canada’s Most Admired Corporate Cultures, the Ontario Trillium Foundation is also one of Canada’s largest granting foundation and an agency of the Government of Ontario. With a budget of over $100 million, the Ontario Trillium Foundation (OTF) awards grants to some 700 projects every year to build healthy and vibrant Ontario communities.

This is a public facing role supporting the Community Investments Team. As a member of a regional team, the role of the Program Manager (PM) comprises three main functions : Applicant support & outreach, assessment & volunteer support, and monitoring & grantee support. The Program Manager reports to a Director, Community Investments.

What Can I Expect to do in this Role?

Ensure applicants and grantees have a clear and accurate understanding of expectations, responsibilities and requirements.

Provide outstanding customer service and positive end user experience in all aspects of the role

Understand and accurately apply OTF policies, guidelines and processes

Support OTF clients by proactively delivering clear and accurate information through outreach sessions and workshops

Provide coaching support (one-on-one and group) to potential and declined applicants and respond to questions in a timely manner

Conduct application analysis and assessments that : are impartial and fair; support OTF’s investment strategy and follow OTF policies and procedures

Support Grant Review Teams to have a clear and accurate understanding of their role and the investment strategy

Support Grant Review Teams to deliver fair, clear, evidence-based scoring and decision-making that is consistent with the investment strategy and policies

Monitor and support active grants through timely, regular and high engagement approaches

Contribute to planning and developing tools and resources to support the core functions of the job

Skills and Attributes

Conceptual, analytical, research and problem-solving skills, including good judgement and conflict resolution

Ability to develop outreach and applicant support strategies, assess applications, and monitor outcomes

Ability to work in teams of peers

• Ability to work independently, be self-motivated, and take initiatives

Ability to coordinate meetings and liaise with volunteers on a Grant Review Team

Organizational and financial assessment / management skills

Knowledge of non-profit sector and the diversity of Ontario

High degree of interpersonal, oral and written communication and presentation skills

Ability to work independently, be self-motivated and take initiative and be accountable for quality work and decision-making

A “digital first” mindset with the ability to work effectively at a high level and on an ongoing basis with different technologies and platforms

Ability to work with highly sensitive information and maintain confidentiality

Ability to effectively communicate internally and externally including to :

manage difficult conversations, and

professionally represent organizational strategies and, policies, as well as granting requirements and decisions

Ability to manage projects, coordinate complex activities, organize multiple tasks and prioritize work

Ability to work to deadlines and time management skills

Core Competencies

Pursuit of Excellence / Accountability : Take ownership and delivers

Agility : Embrace change and ambiguity

Collaboration : Working together with others to leverage skills, talents, and knowledge

Critical Thinking : Interpret, evaluate, and analyze facts and information

Inclusion : Embrace all people irrespective of race, gender identity, disability

How Do I Qualify?

Post‑secondary degree or diploma in a relevant discipline and three to five years progressive experience or an acceptable equivalent in education and experience

Proven ability to develop and maintain effective relationships with the diversity of the OTF’s clientele and stakeholder groups

Applicants should live in / have deep knowledge of the community where the position is located

Demonstrated effectiveness as a staff and / or board member of a charitable or non‑profit community organization is an asset

Bilingualism English / French is an asset

We invite applications from people who reflect the diverse communities we serve, including Indigenous (First Nation, Métis and Inuit) and Black peoples.

Acknowledgements

The use of AI is not used to screen, assess, or select applicants

Application Deadline : January 2, 2026

Directions for Application :

To apply for this position, submit your cover letter and resume online.

#J-18808-Ljbffr