Network Operations Technician (reqires Ontario driver’s license)

Network Operations Technician (reqires Ontario driver’s license)

Network Operations Technician

On behalf of our client in the Telco Sector, PROCOM is looking for a Network Operations Technician.

Network Operations Technician – Job Description

Respond to trouble reports on network problems by performing effective / efficient problem analysis, rapid trouble

shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met

Track and complete trouble tickets, participate in incident reports, and work order as-builts

Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility

Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults

Provide the highest quality customer service possible

Plan and perform preventive maintenance routines to ensure network standards of performance are met

Plan and implement work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities

In-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP / IP

Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc

Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications

Participate in activities associated with network optimization and build activities

Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark

coverage

Perform in-building walk testing and investigate / isolate UL RSSI interference issues

Maintain current documentation of site status, complete trouble tickets, incident report and other required

reports

Administrative : reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency

ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management

and incident reports

Shift work / overtime and 24 hour on-call support is required on a regular rotational basis

Deal with difficult site access (seasonal) using off-road vehicles

Tow mobile generators for site service restorals during power interruptions

Network Operations Technician – Mandatory Skills

Microwave and transmission experience would be beneficial e.g., DS1, DS3

Travel is required 100% of the time within your own area

Strong RF and fibre background

Demonstrated investigative, problem solving, analysis and troubleshooting skills

Must possess a valid Ontario driver’s license and have a good driving record

Ability to work with minimal supervision

Proven ability to work in a fast-paced environment with shifting priorities

Strong time and priority management

Strong interpersonal and communication skills

Strong individual contributor and team player

Network Operations Technician - Nice to Have Skills

Diploma / Certificate in Electronics from a technical institute or equivalent work experience

Technical telecommunications experience supporting network elements would be an asset

Optical fibre, SONET OC3 / 12 / 48 / 192, knowledge of TCP / IP / ethernet would be an asset

Network Operations Technician - Assignment Start Date

ASAP – 9 months to start

Network Operations Technician - Assignment Location

Toronto, ON – Work Onsite