Network Operations Technician
On behalf of our client in the Telco Sector, PROCOM is looking for a Network Operations Technician.
Network Operations Technician – Job Description
Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble
shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
Track and complete trouble tickets, participate in incident reports, and work order as-builts
Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
Provide the highest quality customer service possible
Plan and perform preventive maintenance routines to ensure network standards of performance are met
Plan and implement work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities
In-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
Participate in activities associated with network optimization and build activities
Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark
coverage
Perform in-building walk testing and investigate/isolate UL RSSI interference issues
Maintain current documentation of site status, complete trouble tickets, incident report and other required
reports
Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency
ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management
and incident reports
Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
Deal with difficult site access (seasonal) using off-road vehicles
Tow mobile generators for site service restorals during power interruptions
Network Operations Technician – Mandatory Skills
Microwave and transmission experience would be beneficial e.g., DS1, DS3
Travel is required 100% of the time within your own area
Strong RF and fibre background
Demonstrated investigative, problem solving, analysis and troubleshooting skills
Must possess a valid Ontario driver’s license and have a good driving record
Ability to work with minimal supervision
Proven ability to work in a fast-paced environment with shifting priorities
Strong time and priority management
Strong interpersonal and communication skills
Strong individual contributor and team player
Network Operations Technician - Nice to Have Skills
Diploma/Certificate in Electronics from a technical institute or equivalent work experience
Technical telecommunications experience supporting network elements would be an asset
Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
Network Operations Technician - Assignment Start Date
ASAP – 9 months to start
Network Operations Technician - Assignment Location
Toronto, ON – Work Onsite
Network Operations Technician (reqires Ontario driver’s license) • Brampton, Ontario, Canada
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