Technical Customer Support Specialist

Overview

We are looking for talented customer service specialists, passionate about customers to join our team.

We are currently hiring for this remote work from home opportunity for province of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience.

We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada! Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment.

With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2023 now three consecutive years.

Come curate your career and Discover TP in Canada today!

What we offer :

• Ability to work from the comfort of your home
• Paid Training
• Competitive compensation package
• Medical and dental benefits plans, as well as Employee Assistance Program
• Employee Referral program starting at $500.00 for every referral hired
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Visit our careers page to see more career opportunities and learn about us!

Qualifications

What you will bring :

• Associate’s degree or certification from an accredited program for technical and / or clinical education required
• Experience with the use of electronic documentation systems required.
• 2 years in technical or clinical / medical based device support role.
• Previous contact centre experience is an assest
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 18 years old
• Excellent communication / comprehension skills
• Ability to type 30 wpm and successfully pass our language / grammar screening
• Excellent home internet hardwired wifi connections are not permitted

Responsibilities

What you will do :

• Provide first level technical solutions in regards to installation, operation and maintenance of products.
• Answering inbound customer queries.
• Build and maintain positive customer relations by offering personalized solutions.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers / clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.
9 days ago