As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.
This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc
- Installation and configuration assistance
- Reproduction of customer environments on lab equipment
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects.
- Conduct quarterly site visits for your managed accounts.
- Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
- Develop best practice deployment and troubleshooting methodology documentation.
- Analysis of support request, completion of requests for information and documentation
- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Job Skills Required
- Minimum of five years relevant professional experience preferably in the network industry
- Strong network security and routing experiences
- Scripting and Windows server app experience
- Exceptional customer service orientation and strong communications skills
- Proficient with MS Word, PowerPoint, and Excel
- Asset to have CCNA, CCNP, CCIE, and / or CISSP certifications
- Willing to travel
Educational Requirements
Bachelors degree and / or relevant experience
LI-MG1
Technical Account Manager
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. Follow up technical cases and manage the right expectation until the closure of the cases. Conduct quarterly site visits for your managed accounts. Work closely and provi...
Technical Account Manager (post-sales)
As a Professional Services - Technical Account Manager at mParticle, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients. Technical Account Manager or in technical so...
Project Manager
The Project Manager will be responsible for leading and managing small and medium EPM/CPM implementation projects for the OneStream XF platform. The Project Manager also contribute...
Account Manager - Montreal Canada Region
Account Manager - Montreal Canada Region (Open). Communicates with existing customers and manages accounts to ensure customer satisfaction. Partners with colleagues in functional areas including, but not limited to: Production, Customer Service, Accounts Receivable, and Logistics in order to provide...
business services sales representative
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Reach to clients after sale or signed contracts to provide ongoing support.Identify and solicit potential clients.Schedule and confirm appointments.Identify current and prospective staffing requirements...
Bilingual Inside Sales Representative (French speaking)
Bilingual Inside Sales Representative. This opportunity is great for someone with previous customer service, sales operations or inside sales experience who is looking to work for an industry leader. This role is ideal for someone who is highly organized, enjoys working together with sales peers, ta...
Account Executive-Toronto, Ontario (English)
We are looking to hire an Account Executive who will be responsible for identifying new business relationships and growing our existing agents. The Account Executive's territory is in Toronto and surroundings, it requires excellent communication skills in English and or any other language(s), to mee...
Bilingual Inside Sales Representative
They also work closely with our Commercial Sales Representatives and Market Development Sales Representatives to sell our additional line of businesses. What do our Bilingual Inside Sales Representative’s do?. Bilingual Inside Sales Representatives sell our Pest Management Services and Products to r...
Territory Manager, Vancouver Island
As a Territory Manager, Vancouver Island, you will be accountable for the performance of your immediate territory and contribute to the overall success of the Sales department. Manage all accounts in assigned territory and establish Cronos as a first-choice partner with all customers . Create brand ...
Account Executive, Outbound
With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish. ...