Entry Level Virtual Assistant

Function / Role

Salary Range : $1000 - $5000

Role : Customer Service Representative

Shift and schedule : Day shift

Location

Toronto, Ontario, Canada

Job Description

Key Responsibilities :

• Respond to customer enquiries via email, live chat, phone calls, or social media messages.
• Provide information about products / services, answer FAQs, and guide customers through basic processes (e.g., order status, troubleshooting simple issues).
• Handle customer concerns politely, escalate complex problems when needed, and follow up to ensure satisfaction.
• Perform light administrative tasks like data entry, updating customer records, scheduling follow-ups, or logging interactions in CRM tools (training provided).
• Maintain a professional and friendly tone in all communications to build positive relationships.

Requirements (No Experience Needed) :

Preferred (But Not Required) :

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