Talent.com
Resident & Family Experience Coordinator (SSW) - Permanent Full Time
Resident & Family Experience Coordinator (SSW) - Permanent Full Time130 Midland Avenue • Scarborough, ON
Resident & Family Experience Coordinator (SSW) - Permanent Full Time

Resident & Family Experience Coordinator (SSW) - Permanent Full Time

130 Midland Avenue • Scarborough, ON
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Resident & family Experience Coordinator

Midland Gardens Community - Scarborough, ON

Rate of Pay : $48,626 - $60, 783

This posting is for an existing vacancy

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator I, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Resident & Family Experience Coordinator I, your typical day will impact the following ways :

  • Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include : facilitation of the application

process including assistance to access financial supports as required, tours, introducing the resident / family / substitute decision maker (SDM) to the community and its operations, assists and supports resident / family / SDM with adjusting to living in long term care

  • Responsible for response, correspondence & tracking of feedback received in the resident home area / neighbourhood to ensure they are addressed in a timely manner and receive satisfactory outcomes
  • Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
  • Collaborates with departmental leaders to provide coaching and direction to resident home area / neighbourhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience
  • Accountable for resident care conference execution
  • Takes a lead role in facilitation of resident & family satisfaction surveys and acts on results to improve satisfaction with care and service delivery
  • Takes a lead role in collaboration with the Director of Resident Programs (as needed) to ensure supports to Resident & Family Councils and follow up with action items
  • Must haves :

  • College Diploma, University degree, or equivalent experience
  • Minimum of three years’ experience in healthcare, seniors’ living, or related sector
  • Knowledge of the Long Term Care Act & Regulations preferred
  • Customer service related experience an asset
  • Hospitality and / or sales related experience an asset
  • Strong oral and written communication skills required
  • Ability to organize, plan, and delegate responsibilities
  • Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

    Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

    Create a job alert for this search

    Resident Family Experience Coordinator SSW Permanent Full Time • Scarborough, ON

    Similar jobs
    South East Toronto Family Health Team

    South East Toronto Family Health Team

    The Association of Family Health Teams of Ontario • Toronto, Canada
    Full-time +1
    South East Toronto Family Health Team Data & Senior Leadership Coordinator Title : Data & Senior Leadership Coordinator.Location(s) : Hybrid (All 3 Sites). Posting Status : Open until filled.Posting Ex...Show more
    Last updated: 17 days ago • Promoted
    Recreation Director : Elevate Resident Life & Wellness

    Recreation Director : Elevate Resident Life & Wellness

    Windsor Elmhaven Care center • Toronto, Canada
    Full-time
    A healthcare facility in Canada is seeking a Recreation Activities Director to lead and implement engaging activity programs aimed at enhancing residents' physical and psychosocial well-being.Candi...Show more
    Last updated: 11 days ago • Promoted
    Institute Director & Regional Coordinator – Vancouver

    Institute Director & Regional Coordinator – Vancouver

    The Church of Jesus Christ of Latter-day Saints • Toronto, Canada
    Full-time
    A religious organization in Vancouver seeks a qualified S&I Coordinator to provide leadership and manage programs for youth education. The ideal candidate will coordinate with various leaders, teach...Show more
    Last updated: 7 days ago • Promoted
    Recreation Coordinator

    Recreation Coordinator

    Shannex Incorporated • Toronto
    Full-time
    Be among the first 25 applicants.Shannex seeks a full‑time Recreation Coordinator to join the Parkland on Eglinton West team based in Etobicoke, Ontario. If you take pride in being compassionate, ho...Show more
    Last updated: 10 days ago • Promoted
    Community Engagement Cordinator

    Community Engagement Cordinator

    Qualicare, Scarborough • Toronto
    Full-time
    Registered Nurse Or Registered Practical Nurse.The Community Engagement Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, develop...Show more
    Last updated: 10 days ago • Promoted
    Regional Coordinator, Residential Property Management

    Regional Coordinator, Residential Property Management

    BGO Group • Toronto
    Full-time
    Regional Coordinator, Residential Property Management.Regional Coordinator, Residential Property Management.Join Us to Grow, Connect, and Make an Impact. At BGO Properties, we’re dedicated to enhanc...Show more
    Last updated: 10 days ago • Promoted
    Proposal Coordinator - Environmental 360 Solutions

    Proposal Coordinator - Environmental 360 Solutions

    Environmental 360 Solutions • aurora, on, ca
    Full-time
    Environmental 360 Solutions Ltd.Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future.Our team is ma...Show more
    Last updated: 3 days ago • Promoted
    Client Experience & Operations Coordinator - Koskamp Wealth Management

    Client Experience & Operations Coordinator - Koskamp Wealth Management

    Koskamp Wealth Management • toronto, on, ca
    Full-time
    Practice Support Coordinator (Hybrid).Competitive wages + strong growth trajectory.We are a leading financial planning practice committed to delivering an exceptional client experience.Our team ope...Show more
    Last updated: 1 day ago • Promoted
    Resident & Family Experience Coordinator (Social Services Worker)

    Resident & Family Experience Coordinator (Social Services Worker)

    225 St. George Street • Toronto, ON
    Full-time
    Quick Apply
    Resident & Family Experience Coordinator.Rate of Pay : $41,802 - $52,252.This posting is for an existing vacancy.If you’re passionate about being a part of a team that is, committed to the Team Memb...Show more
    Last updated: 30+ days ago
    Health and Wellness Coordinator

    Health and Wellness Coordinator

    CSEP • Toronto
    Full-time +1
    The Kimel Family Centre for Brain Health and Wellness.HEALTH AND WELLNESS COORDINATOR.The Kimel Family Centre for Brain Health and Wellness Centre is the world’s first research study examining the ...Show more
    Last updated: 10 days ago • Promoted
    Casual Community Wellbeing & Support Coordinator

    Casual Community Wellbeing & Support Coordinator

    The 519 • Toronto
    Full-time
    A community support organization in Toronto is hiring a Coordinator for Community Wellbeing & Support on a casual basis.This role requires providing leadership in community engagement and crisis su...Show more
    Last updated: 10 days ago • Promoted
    Proposal Coordinator - aurora

    Proposal Coordinator - aurora

    Environmental 360 Solutions • aurora, on, ca
    Full-time
    Environmental 360 Solutions Ltd.Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future.Our team is ma...Show more
    Last updated: 3 days ago • Promoted
    Coordinator, Community Engagement

    Coordinator, Community Engagement

    MS Canada • Toronto, ON, CA
    Full-time
    Quick Apply
    We're inspired by the vision of a world free of multiple sclerosis (MS).MS is a neurological disease of the central nervous system (brain, spinal cord) and Canada has one of the highest rates ...Show more
    Last updated: 5 days ago
    Resident & Family Experience Coordinator (Social Services Worker) - Permanent Full Time

    Resident & Family Experience Coordinator (Social Services Worker) - Permanent Full Time

    2005 Lawrence Avenue West • Toronto, ON
    Full-time
    Quick Apply
    Resident & Family Experience Coordinator.Rate of Pay : $41,802 - $52,252.This posting is for an existing vacancy.If you’re passionate about being a part of a team that is, committed to the Team Memb...Show more
    Last updated: 11 days ago
    Volunteer Board Director - Elder Care Nonprofit (Edmonton)

    Volunteer Board Director - Elder Care Nonprofit (Edmonton)

    ElderCare Edmonton • Toronto, Canada
    Full-time
    A non-profit organization in the caregiving sector is seeking volunteer board members dedicated to supporting adults and caregivers in Edmonton. Ideal candidates should have experience in communicat...Show more
    Last updated: 8 days ago • Promoted
    Coordinator / Institute Director

    Coordinator / Institute Director

    The Church of Jesus Christ of Latter-day Saints • Toronto, Canada
    Full-time +1
    Provides leadership in line with the example of Jesus Christ, strengthens those they lead, administers Seminary and Institute (S&I) programs in an assigned geographic area, and builds unity with ot...Show more
    Last updated: 7 days ago • Promoted
    Neighborhood Coordinator (NC) Retirement Permanent Full-Time

    Neighborhood Coordinator (NC) Retirement Permanent Full-Time

    Schlegel Villages • Toronto
    Full-time +1
    Neighborhood Coordinator (NC) - Retirement - Permanent Full-Time.The Village of Humber Heights located in Etobicoke, Ontario has an exciting opportunity for a Permanent Full Time Neighborhood Coord...Show more
    Last updated: 10 days ago • Promoted
    E25-225 Temporary Community Engagement Coordinator

    E25-225 Temporary Community Engagement Coordinator

    Community Living Toronto • Toronto
    Full-time
    When required, accommodations for disabilities will be provided, on request.By submitting your application, you confirm that the information included is accurate and true.Misrepresentation or omiss...Show more
    Last updated: 10 days ago • Promoted