Concierge | The Chase

ABOUT US

The Chase, located on the 5th floor of the historic Dineen Building in Toronto's financial district, has been offering contemporary upscale dining since 2013. Known for exceptional hospitality and a culinary program rooted in seasonal, sustainably sourced ingredients, The Chase partners closely with local farmers and suppliers to deliver simple, elevated flavours. Our team is dedicated to creating memorable experiences for every guest, every day, with warm, attentive service at the core of what we do. We're proud to offer a workplace that values excellence, collaboration, and integrity as we continue to set the standard for refined dining in Toronto.

ROLE SUMMARY

We are looking for a warm, polished, and detail-oriented Concierge to join our front-of-house team. As the first point of contact for our guests, this role is essential in setting the tone for an exceptional dining experience. You will oversee the flow of reservations, manage guest inquiries, and ensure seamless coordination between the front desk and service teams. Reporting to the Front-of-House Management Team, youll play a key role in fostering a welcoming environment, anticipating guest needs, and maintaining the high standards of service that define our brand.

YOU ARE

• Warm, welcoming, and guest-focused.
• Highly organized with strong attention to detail.
• Clear, proactive communicator.
• Team-oriented and calm under pressure.
• Passionate about hospitality and service excellence.

RESPONSIBILITIES

• Provide exceptional hospitality, ensuring guests feel valued and welcome from the moment they walk through the door.
• Conducts walk-throughs of the restaurant to ensure readiness for service and a pristine environment.
• Manage reservations with strategic precision, accommodating both pre-booked guests and walk-ins as efficiently as possible.
• Answer incoming calls, assist with reservations, and provide detailed information on the menu, specials, and general restaurant offerings.
• Work closely with other departments to foster a positive and smooth working environment, ensuring all guests needs are met and exceeded.
• Maintain comprehensive knowledge of the restaurants offerings, including food, drinks, and special promotions, to address guest inquiries confidently and accurately.
• Assist in other front-of-house duties as needed, always keeping the guest experience at the forefront.

QUALIFICATIONS

• Experience in a fast-paced hospitality environment.
• Proficiency with reservation systems and managing guest inquiries.
• Strong verbal and written communication skills.
• High attention to detail with the ability to prioritize and stay organized.
• Proactive approach to guest needs and service excellence.
• Team player, able to work well under pressure and in a collaborative environment.
• Flexible to work full-time hours, including days, nights, weekends, and holidays as required.
• Must be legally entitled to work in Canada at the time of application.
• Must have reliable means of transportation to commute to and from the restaurant, including days, nights, weekends, and holidays as required.

WHY JOIN OUR TEAM?

• Career Growth: Opportunities to advance within our expanding company.
• Perks: Employee dining discounts.
• Mentorship & Development: Guidance from industry professionals.
• Supportive Team Culture: Be part of a passionate, collaborative team.

READY TO JOIN OUR TEAM?

If you're passionate about hospitality and excited to be a part of a dynamic team, we'd love to hear from you! Apply today!

The Chase is committed to fostering an inclusive and accessible recruitment process for all candidates. We are pleased to provide reasonable accommodations, upon request, at any stage of the application and selection process.