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Technical account manager Jobs in Peterborough, ON

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Technical account manager • peterborough on

Last updated: 23 hours ago
  • Promoted
Technical Account Manager (TAM)

Technical Account Manager (TAM)

SkimmerON, Canada
Full-time
Skimmer is on a mission : to modernize the pool and spa service and repair industry.We're a private equity-backed company with 7000+ customers using Skimmer's pool service software and running their...Show moreLast updated: 1 day ago
  • Promoted
Technical Account Manager - Water treatment

Technical Account Manager - Water treatment

MagnusOntario, Canada, Canada
Full-time
Join our team as a Technical Sales Representative and unleash your potential in revolutionizing water treatment and industrial processes! We're on the lookout for a driven and experienced salespers...Show moreLast updated: 7 days ago
Canada-Account Technical Services-Level 8

Canada-Account Technical Services-Level 8

RaiseOntario
Show moreLast updated: 29 days ago
Commercial Account Manager

Commercial Account Manager

Insurance Talent GroupOntario, CA
Our client one of the top US insurance intermediaries is seeking a highly experienced and knowledgeable Client Advisor (CA) Commercial Division to join their Canadian team.As a Senior Account Manag...Show moreLast updated: 30+ days ago
Strategic Account Manager

Strategic Account Manager

AxaltaON, CA
CA$60,000.00–CA$65,000.00 yearly
Remote
Full-time
Looking for candidates located in Montreal, Canada.The Strategic Account Manager will be responsible for retaining Axalta Coating System’s key collision shop customers. They will maintain and ensure...Show moreLast updated: 30+ days ago
  • Promoted
Technical Account Manager (OPE, AG)

Technical Account Manager (OPE, AG)

Arrowhead Engineered ProductsOntario, Canada, Canada
Full-time
Ideal candidates reside in Ontario, Canada, upper Midwest, including : Minnesota, Wisconsin and Michigan upper New England region in New York. Selling role is focused on accounts that require technic...Show moreLast updated: 6 days ago
  • Promoted
Technical Product Manager

Technical Product Manager

Diversys Software, Inc.Ontario, Canada
Full-time
Diversys Software, a company with a vision of a world without waste, is disrupting the waste and recycling industry by creating solutions that help the circular economy meet its full potential.We p...Show moreLast updated: 23 hours ago
  • Promoted
Technical Services Manager

Technical Services Manager

VerrusOntario, Canada, Canada
Full-time
Technical Services ManagerAre you a proven leader in underground gold mining? Our client, a high-grade gold development company, is seeking a Technical Services Manager to drive excellence in their...Show moreLast updated: 27 days ago
  • Promoted
Sales Account Manager

Sales Account Manager

ERTH CorporationOntario, Canada
Full-time
ERTH Corporation is a diverse group of companies owned by nine municipal shareholders.Through collaboration and innovation, ERTH is proud to provide utilities and municipalities with a diverse suit...Show moreLast updated: 5 days ago
Account Manager

Account Manager

Hilti GroupPeterborough, Ontario, Canada
CA$60,000.00–CA$69,000.00 yearly
Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability.You will man...Show moreLast updated: 30+ days ago
Key Account Manager •

Key Account Manager •

St-HubertOntario, Ontario, CA
CA$90,000.00 yearly
Your happiness at work is important to us!.Inclusive and collaborative work environment at our head office in Boisbriand. Social commitment with the St-Hubert Foundation.Culture of development, feed...Show moreLast updated: 30+ days ago
  • Promoted
Key Account Manager

Key Account Manager

DandurandOntario, Canada
Full-time
Reporting to the Regional Director in Ontario, the Key Account Manager is responsible for managing the relationship with LCBO category buyers and growing the Dandurand New World Wine portfolio in O...Show moreLast updated: 14 days ago
  • Promoted
Technical Product Support Manager

Technical Product Support Manager

Equifax, Inc.Northwestern Ontario, Thunder Bay District, Canada
We are looking for a Technical Product Support Manager to oversee our technical services customer care team.This team primarily supports our Affordable Care Act (ACA) product.The Manager is respons...Show moreLast updated: 30+ days ago
  • Promoted
Senior PPC Account Manager

Senior PPC Account Manager

Adaptive TeamsOntario, Canada
Full-time +1
Are you an Amazon PPC expert ready to step up your game? We’re looking for a Senior Amazon PPC Account Manager to drive performance, define winning strategies, and build strong client relationships...Show moreLast updated: 8 days ago
  • Promoted
Key Account Manager

Key Account Manager

Decibel Cannabis CompanyOntario, Canada, Canada
CA$90,000.00–CA$115,000.00 yearly
Full-time
We are seeking a dynamic and results-driven Key Account Manager to join our team.In this role, you will be responsible for managing and nurturing relationships with our key clients, ensuring their ...Show moreLast updated: 12 days ago
  • Promoted
Account Manager-Personal Care

Account Manager-Personal Care

BarentzOntario, Canada
Full-time
The Account Manager is responsible for achieving profitable and sustainable growth with our Personal Care ingredient portfolio with new and prospective customers. Essential Duties and Responsibiliti...Show moreLast updated: 30+ days ago
  • Promoted
Technical Manager- Building Science

Technical Manager- Building Science

ML6 Search + Talent AdvisoryOntario, Canada
Full-time
Join our clients team as a Senior Technical Manager in the Building Enclosure Engineering division, part of the Building Science and Sustainability Group in the Greater Toronto Area.In this leaders...Show moreLast updated: 8 days ago
Account Manager

Account Manager

TAPP Workforce Solutions Inc.Ontario, CA
Full-time +1
We are a leading North American third-party logistics company renowned for our seamless transportation solutions.Our positive, transparent, and entrepreneurial culture is the cornerstone of our suc...Show moreLast updated: 30+ days ago
Senior Account Manager

Senior Account Manager

Forrester Research, Inc.Canada - Ontario Remote
CA$62,500.00 yearly
Remote
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to per...Show moreLast updated: 30+ days ago
Regional Account Manager

Regional Account Manager

McGraw HillOntario,CA
CA$70,000.00 yearly
When was the last time you experienced the impact of your work? Our Higher Ed Sales team in Canada thrives on building meaningful relationships with educators and learners.With that comes the uniqu...Show moreLast updated: 30+ days ago
Technical Account Manager (TAM)

Technical Account Manager (TAM)

SkimmerON, Canada
1 day ago
Job type
  • Full-time
Job description

Skimmer is on a mission : to modernize the pool and spa service and repair industry. We're a private equity-backed company with 7000+ customers using Skimmer's pool service software and running their businesses the modern way. But we're not stopping there (there are over 70,000 pool service companies in this surprisingly large "niche" space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We're looking for big thinkers with small egos, so let's dive in!

Our Values : At Skimmer we

  • Realize our customers' success is our success
  • Build humble, diverse teams who have fun winning
  • Drive results with urgency
  • Earn trust through transparent communication

The Technical Account Manager (TAM) at Skimmer is responsible for supporting Account Managers with billing customers and enabled prospects. The TAM plays a critical role in ensuring successful onboarding, training, and launch support for customers adopting Skimmer Billing. The TAM will assist existing Skimmer customers to maximize the usage of Skimmer billing to improve their cash flow and operational efficiency.

The TAM works cross-functionally with the AMs (when necessary CS), product, and support teams to provide expert knowledge and technical insight into Skimmer billing, ensuring a smooth transition for new (AM) billing customers and, in some cases, helps to retain and grow existing ones.

What You'll Do

  • Customer Onboarding & Training :
  • Lead onboarding sessions for new enabled customers, focused on educating them on Skimmer's billing platform
  • Conduct training sessions for AM enabled customers to demonstrate the benefits and usage of Skimmer Billing
  • Support with the development and maintenance of onboarding materials and technical documentation to support customer education
  • Implementation :
  • Assist customers with the implementation and setup of Skimmer Billing, ensuring the solution is tailored to meet their specific business needs
  • Ensure timely and accurate configuration of billing settings
  • Resolving Billing Issues :
  • Assisting team members with complex billing situations, which includes investigating and helping solve unhealthy billing accounts
  • This may also involve acting as a liaison between clients and internal billing teams to address invoicing errors, QBO Sync errors, disputes, or other challenges
  • Account Manager and Success Manager Support :
  • In some cases, you may need to partner with Account Managers to support billing prospects through the technical aspects of the sales process
  • Customer Billing Success & Retention :
  • Monitor the adoption and usage of the billing platform to 60% of TPV threshold
  • Provide insights and recommendations to improve the customer experience and increase retention rates for billing customers
  • You will also have a kick-ass time!
  • Key Performance Indicators (KPIs) for this role

  • Onboarding completion rate : percentage of customer successfully onboarded to Skimmer Billing within the target timeframe (30-60 days from enabled)
  • Billing adoption rate : percentage of customers using Skimmer Billing who adopt within 2 months of onboarding
  • Churn rate of Billing customers : percentage of customers retained over a defined period (quarterly)
  • Expansion revenue contribution : percentage of TPV facilitated by TAM support, service locations assisted by the TAM, percentage of TPV saved by high contracting customers
  • Requirements

  • 2+ years in customer-facing roles, customer success / account management, and / or sales experience preferred
  • 1-2 years of merchant processing experience preferred
  • A customer value, ROI, and business outcome-driven mindset
  • Skills in product training, and comfortable "re-re-selling" the customer on Skimmer
  • Strong de-escalation and problem-solving skills
  • Highly skilled in written and verbal communication
  • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
  • Self-starter mentality that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Proficient with CRM systems like HubSpot
  • Experience with Quickbooks Online (QBO) preferred
  • Proficient in Excel / Google Sheets
  • A passion for ensuring customer success and fostering positive relationships
  • Benefits

  • Competitive base pay + commisison
  • Company equity
  • Generous medical, dental, and vision plans
  • Immediate access to 401(k) / RSP with company match
  • Flexible PTO (MINIMUM of 10 days required every year)
  • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner in the US
  • Remote work friendly (Skimmer HQ is in Austin, but you're welcome to work wherever you're most productive - over 3 / 4 of our team is fully-remote)
  • Comprehensive learning and development budget
  • A manager dedicated to your development
  • At Skimmer we're deeply committed to building a diverse and inclusive workplace. We're proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

    We also acknowledge that there is no "perfect" candidate - if you fulfill a few of the requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply! #J-18808-Ljbffr