We are looking for a bright, passionate and motivated professional Service Desk Technician.This role requires someone with an ambitious nature for continuous learning.
First point of contact with al...Show moreLast updated: 30+ days ago
Promoted
Technical Analyst - Service Desk
Hire IntellectToronto, Ontario, Canada
Full-time
Technical Analyst Service Desk.Hybrid (Canada Multiple Locations).Our client is a Crown corporation.Our client offers financing insurance software learning programs and other business services to ...Show moreLast updated: 30+ days ago
Service Desk Technician to End User Support
EXPMarkham, ON, Canada
CA$18.00–CA$26.00 hourly
Full-time
Are you ready to design your future?.Service Desk Technician 2 / End User Support.The Level II Service Desk Technician’s role is to ensure proper computer operation and access to systems so that end ...Show moreLast updated: 30+ days ago
Promoted
Service Desk
VDart IncToronto, Ontario, Canada
Full-time
Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customers end users.
Route problems to internal 2nd and 3rd level IT support staff.Coordinate and ma...Show moreLast updated: 19 days ago
IT Service Desk Technician, Level II
Plan GroupVaughan, Ontario, CA
CA$52.00–CA$91.00 hourly
Full-time
As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to wor...Show moreLast updated: 30+ days ago
Service Desk Technician III - GFCA - IT
Griffith FoodsScarborough, ON, Canada
CA$26.82–CA$30.65 hourly
Reporting to the IT Manager, you will support daily Service Desk responsibilities.This position will support GFCA with procurement, setup, installation and maintenance of computer hardware and soft...Show moreLast updated: 30+ days ago
Service Desk Technician I - Remote
DAS HealthON, CA
Remote
Full-time
Quick Apply
Recognized as one of the fastest growing companies in Tampa Bay and on the Inc.DAS Health is seeking a full-time, remote Service Desk Technician I to join our team! The Service Desk Technician I &#...Show moreLast updated: 17 days ago
Help Desk Technician
TEEMAToronto, ON
Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisf...Show moreLast updated: 30+ days ago
Service Technician
Adaria Vending Services LimitedVaughan, ON, CA
CA$21.00 hourly
Quick Apply
Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for vending machines.
Our clients range from offices to manufacturing plants to public areas - p...Show moreLast updated: 30+ days ago
Butler Service Desk Agent
Marriott InternationalToronto, ON, Canada
CA$23.23–CA$26.24 hourly
Full-time
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up...Show moreLast updated: 30+ days ago
help desk technician
Citi College of Canadian CareersNorth York, ON, CA
CA$32.00 hourly
Full-time +1
Give access to computer networks.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer.
Consult user guides, technical manuals and other...Show moreLast updated: 30+ days ago
Service Desk Analyst
Mackenzie HealthVaughan, ON, CA
As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment proc...Show moreLast updated: 30+ days ago
Service Desk Analyst
Black & McDonaldMarkham, ON
CA$32.09–CA$39.78 hourly
Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your caree...Show moreLast updated: 30+ days ago
Intermediate Service Desk Technician (Queue Management) - Canada (Remote)
Info-Tech Research GroupToronto, ON, CA
Remote
Full-time
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions.
We are currently serving over 30,000 professionals...Show moreLast updated: 11 days ago
Promoted
Bilingual Service Desk Specialist 100 Remote
Recrute ActionToronto, Ontario, Canada
CA$26.00 hourly
Remote
Full-time +1
Bilingual Service Desk Specialist Remote.Our client a leader in the insurance industry has two open roles on their Advisor Technology Support (ATS) team.
This team is a key part of a global serv...Show moreLast updated: 29 days ago
Promoted
Service Desk Analyst
Dacaro ServicesOntario, Canada
Full-time
The Service Desk Analyst provides technical, end-user support to internal computing systems used by Client Colleagues.Provides quality colleague support to bank departments and appropriate operatin...Show moreLast updated: 3 days ago
help desk technician
Cloud IT!Concord, ON, CA
CA$33.03 hourly
Full-time +1
Experience : Experience an asset.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions.Provide advic...Show moreLast updated: 30+ days ago
Service Technician - Restaurant Equipment.Is one of the largest Canadian-owned foodservice repair and installation companies in Southern Ontario.
Located in Markham, Action has been servicing, testi...Show moreLast updated: 30+ days ago
IT Service Desk Technician
SRA StaffingToronto, ON
CA$18.00–CA$26.00 hourly
Provide first line technical support for all types of technical inquiries, service requests, and issues involving computers, network, smartphones / tablets, AV systems, enterprise applications / system...Show moreLast updated: 30+ days ago
Service Desk Analyst
Legal Aid OntarioToronto, ON
CA$22.00–CA$24.00 hourly
The position will be responsible for receiving end user IT support requests via phone, email, web and other means, along with responding and providing solutions to address the end user requirement....Show moreLast updated: 30+ days ago
We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning.
Responsibilities
First point of contact with all client requests
Actively monitoring and investigating alerts on NOC dashboard
Creating tickets in our ticketing system to track issues
Creating tickets in our ticketing system to track issues
Resolving tickets that are in scope after hours with documentation and time entries
Escalating any tickets that have not been resolved to the NOC team
Communicating technicians about any incidents that may require problem management
Participate in after hours on call rotation scheduled from5 : 30PM to 11 : 00PM on weekdays9 : 00AM to 11 : 00PM on Saturday and Sunday
All technicians will be required to complete the prescribed certifications as part of their employment with MBC
Technical Skills
The qualified candidate will have a good understanding of network infrastructure services such as DHCP, DNS and NAT along with entry level knowledge in the following areas;
Windows Server and associated servicesFile ServicesPrint ServicesApplication ServicesRemote Desktop Services
Gateways and VPN connections
Exchange and Active DirectoryNew user account configurationGroup Policy administration and troubleshooting
SQL ServerAdministration and Troubleshooting installations
Hyper-V and VMWare Virtualization platformsManaging and Maintaining Virtual MachinesDrive expansion procedures
Mobile DevicesBlackberry, Android, IOS, Windows Phone user configuration
Interpersonal Skills
Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms
Strong analytical and problem-solving skills
Initiative and organizational skills
Able to adapt and quickly develop in-depth technical understanding of new and different applications
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Must be a team player willing to work on a variety of technical initiatives
Must have the ability to work independently and identify priorities for completion of multiple tasks
Extremely Detail oriented
Punctuality and Responsibility is required.
Educational / Technical Experience
1+ years in a service desk environment or equivalent experience
ITIL Foundations certification is a benefit
Microsoft Network Infrastructure certifications is a benefit