National account manager Jobs in Vancouver, BC

Position :         Project Manager

Reports to :      Director, Customer Experience

Schedule :       Monday-Friday, 8 : 30AM-5 : 00PM

Pacific Stone Tile is a premier luxury brand known for its exquisite products and exceptional customer service. Our showroom showcases a curated selection of high-end goods, offering an exclusive shopping experience for discerning clients. We are seeking an experienced and dynamic Project Manager to lead our team and maintain the highest standards of excellence.

Celebrating our 30th anniversary in 2022, we are North America's leading fashion house of natural and manufactured tiles, stone and wood. With over 160 employees and showrooms across major Canadian cities such as Toronto, Montreal, Vancouver and Calgary, we are seeking to improve our international reputation as a luxury design firm for the architects and designer community as well as discerning residential customers to redefine their spaces to transcend the ordinary.

Who are you?

The Project Manager is the primary point-person responsible for collaborating with internal and external stakeholders to ensure projects are delivered on time, within budget, and according to specifications. To achieve these important goals, the Project Manager will work with the client and other stakeholders to define project requirements, acquire project resources, and will oversee the project for end to end. Efficient delivery of project deliverables, clear communication of expectations, and upward reporting to Senior Management are critical tasks that must be performed throughout each project’s lifecycle. A Project Manager must view each job as if it was their own, just like any sales rep.

1. Client Relationship Management :

• Build and maintain strong, long-term relationships with clients (retailers, contractors, builders, architects, etc.).
• Serve as the primary point of contact for key accounts, addressing inquiries, complaints, and issues in a timely manner.
• Conduct regular follow-ups with clients to ensure satisfaction with products and services.
• Think critically and analyze each job to foresee and any problems

2. Account Management :

3. Reporting and Documentation :

What type of experience and skills do you have?

Core Competencies

Why Stone Tile?

Our attitude, approach and entrepreneurial spirit sets us apart from our competitors. We know our success comes from our people and we place a high emphasis on their wellbeing.

Stone Tile is rapidly growing as a company and we believe all members of our family should do the same. We care about our employees, which is why we believe in personal and professional growth and will work diligently to provide the support needed for you to reach your goals.

Perks and Benefits

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodations for job applicants with disabilities are available on request. To request any accommodations, please specify in your application.

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.