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It support analyst Jobs in Whitby, ON

Last updated: 22 hours ago
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IT Support Specialist Level 2 - Whitby ON

IT Support Specialist Level 2 - Whitby ON

Source CodeWhitby, Ontario, Canada
The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs Servers Network devices firewalls and end user applications. This is a perfect position for...Show moreLast updated: 30+ days ago
information technology (IT) support technician

information technology (IT) support technician

Mary Brown ChickenWhitby, ON, CA
CA$28.85 hourly
Permanent
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Hours : 30 to 40 hours per week.Show moreLast updated: 30+ days ago
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Business Analyst

Business Analyst

Durham District School BoardWhitby, Ontario, Canada
CA$69,513.00–CA$81,333.00 yearly
Full-time
We are seeking an Business Analyst (HCM) to support the implementation and testing of Oracle HCM modules as part of our ERP project. This role will require strong functional knowledge of HR processe...Show moreLast updated: 13 days ago
Customer Support Analyst

Customer Support Analyst

N. Harris Computer Corporation - CADOntario,Remote
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
Engineering IT Business Analyst

Engineering IT Business Analyst

Safran Landing Systems CanadaAjax, ON
CA$41.50 hourly
The Engineering IS Business Analyst serves as the link between our information technology solutions and.This role is based out of the Safran. Landing Systems Toronto (Ajax, ON) site.Canadian Securit...Show moreLast updated: 30+ days ago
FOI (Freedom of Information) Support Analyst

FOI (Freedom of Information) Support Analyst

RaiseOntario
We at Raise are hiring right now for one of our Clients.If you’re interested, apply below for your chance to join a great place to work. Through this engagement the ministry is looking to partner wi...Show moreLast updated: 22 days ago
IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

Axiom TechnologiesCanada, Ontario
CA$70,000.00–CA$80,000.00 yearly
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
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Investment Analyst

Investment Analyst

VacoOshawa, ON, CA
CA$70,000.00–CA$82,000.00 yearly
Permanent
Our client is a Real Estate Investment Trust.Investment Analyst to join their team!.Collaboration is evident across the organization. Management emphasizes improvements and training.Flexible managem...Show moreLast updated: 12 days ago
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Product Owner-Airline Experience

Product Owner-Airline Experience

ZapCom Group IncOntario, Canada
Full-time
ZapCom is seeking a Product Owner.As a Product Owner, you will be working with a team of engineers to deliver high-powered, cutting-edge software applications. You will work collaboratively with pro...Show moreLast updated: 1 day ago
Support Analyst

Support Analyst

Ontario Treasury Board SecretariatOshawa, ON
CA$88,683.00–CA$110,182.00 yearly
Are you a savvy IT professional with unsurpassed problem solving, service and solutioning skills? Consider this opportunity with the Treasury Board Secretariat, Central Agencies I&IT Cluster, IT So...Show moreLast updated: 30+ days ago
Systems Analyst 4-Support

Systems Analyst 4-Support

OracleON, Canada
CA$66,700.00–CA$145,000.00 yearly
The candidate is expected to provide assistance with both Technical Support issues and product-usage best practices.He should demonstrates in-depth understanding of customers' industries and core b...Show moreLast updated: 30+ days ago
Temporary IT Project Manager & Business Analyst

Temporary IT Project Manager & Business Analyst

The Corporation of the Town of AjaxAjax, Ontario, CA
CA$93,206.00–CA$116,507.00 yearly
Temporary
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario.W...Show moreLast updated: 30+ days ago
IT Analyst

IT Analyst

BizLinkOntario, Canada , North America
CA$52.10 hourly
Location : North America - Canada - Ontario.Serve as the primary liaison between the local team, the project team in Germany, and the external consultants to ensure successful ERP upgrade implementa...Show moreLast updated: 30+ days ago
Application Support Analyst

Application Support Analyst

Juventus ConsultingOntario
CA$80.00 hourly
We are looking for an Application Developer both Java and.The split would be 75% Java work and 25%.This is 1 year contract, work could be out of Toronto or Waterloo. The required candidate will be a...Show moreLast updated: 30+ days ago
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Service Desk Analyst

Service Desk Analyst

Dacaro ServicesOntario, Canada
Full-time
The Service Desk Analyst provides technical, end-user support to internal computing systems used by CNB Colleagues.Provides quality colleague support to bank departments and appropriate operating u...Show moreLast updated: 1 day ago
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Senior Business Analyst

Senior Business Analyst

InsideHigherEdOshawa, Ontario, Canada
CA$129,851.00 yearly
Full-time
Faculty of Applied Science & Engineering.The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressin...Show moreLast updated: 22 hours ago
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Data Analyst

Data Analyst

PeroptyxOshawa, Oshawa, Ontario, Canada
CA$21.85–CA$25.30 hourly
At Peroptyx, we are looking for Data Analysts who will review mapping data for digital mapping applications.Your research capabilities will validate and ensure that the navigation of certain routes...Show moreLast updated: 30+ days ago
Classroom IT Support Assistant

Classroom IT Support Assistant

York University, Ontario, Canada
CA$24.22 hourly
The Classroom IT Support Assistant is responsible for providing technical support with various classroom technologies to facilitate the teaching of in person and hybrid classes under the direction ...Show moreLast updated: 30+ days ago
Deskside Support

Deskside Support

PeopleToGoOshawa, ON, Canada
CA$18.00–CA$26.00 hourly
Full-time
Quick Apply
Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hard...Show moreLast updated: 30+ days ago
IT Support Specialist Level 2 - Whitby ON

IT Support Specialist Level 2 - Whitby ON

Source CodeWhitby, Ontario, Canada
30+ days ago
Job description

IT Support Specialist Level 2

Whitby ON

Fulltime (Hybrid)

The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs Servers Network devices firewalls and end user applications. This is a perfect position for an outgoing customer focused IT professional with a passion for technology positive attitude and desire to grow as a technical professional and take on a more senior role within an IT team.

Responsibilities :

  • Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware operating systems software with an emphasis in business applications and network equipment
  • Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1
  • Training and documentation of issue resolution steps for team and cross training of staff when issues are escalated.
  • Ability to conduct research into complex issues and present possible solutions with the team to

create plans for small and medium size project implementations

  • Work on projects in tandem with Helpdesk coverage and managing time and deliverables for both sales and technical team
  • Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source
  • Strong time management skills multitasking skills and the ability to prioritize tasks with minimal
  • supervision

  • Detail oriented personality; creating and following checklists for installs projects and customers
  • software upgrades.

  • Take part in monthly customer maintenance tasks ensuring all customer security devices and
  • monitoring is up to date

  • Interact with clients remotely via telephone and other remote technologies
  • Use update and contribute content to our internal knowledge base
  • Earn the trust and respect of clients and make recommendations on technology to improve
  • performance security and to resolve root causes of reoccurring issues

  • Ability to participate in oncall rotation and afterhours activities and project work as required
  • MustHaves :

  • 5 years of IT datacenter or network support experience is required.
  • Prior Managed services experience is required.
  • Bachelors degree or equivalent in the IT field with 5 years (minimum) related experience in a smalltomedium Managed IT Services environment
  • Microsoft Certifications ( MS100 : Microsoft 365 Identity and Services Microsoft 365 Certified : Messaging Administrator)
  • 35 years experience with installing configuring and supporting Windows Server ; including Active Directory DNS DHCP and Office 365 services.
  • VMWare experience; installing configuring maintaining and supporting data center infrastructures.
  • Fortinet NSE13 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
  • Demonstrated ability to configure and maintain WatchGuard Cisco Fortinet and HP networking devise and firewalls
  • VOIP (Ring Central Teams Phone) experience with setup and troubleshooting
  • Strong time management skills multitasking skills and the ability to prioritize tasks with minimal supervision