Responsibilities :
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation / support / upgrades
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Provide 2
level Help Desk support
- Perform basic LAN and internetworking related activities
- Handle bench repairs (depot service) & remedial maintenance
- Respond / update / close calls from National Dispatch / Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and / or Abilities Required :
- Have 3 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have 3 5 years of deskside support experience
- Have 3 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Can act in a Team Lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply for this position with their most recent resume and daytime contact information.
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