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IT Support Specialist Level 2 - Whitby ON

IT Support Specialist Level 2 - Whitby ON

Source CodeWhitby, Ontario, Canada
30+ days ago
Job description

IT Support Specialist Level 2

Whitby ON

Fulltime (Hybrid)

The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs Servers Network devices firewalls and end user applications. This is a perfect position for an outgoing customer focused IT professional with a passion for technology positive attitude and desire to grow as a technical professional and take on a more senior role within an IT team.

Responsibilities :

  • Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware operating systems software with an emphasis in business applications and network equipment
  • Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1
  • Training and documentation of issue resolution steps for team and cross training of staff when issues are escalated.
  • Ability to conduct research into complex issues and present possible solutions with the team to

create plans for small and medium size project implementations

  • Work on projects in tandem with Helpdesk coverage and managing time and deliverables for both sales and technical team
  • Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source
  • Strong time management skills multitasking skills and the ability to prioritize tasks with minimal

    • supervision

  • Detail oriented personality; creating and following checklists for installs projects and customers

    • software upgrades.

  • Take part in monthly customer maintenance tasks ensuring all customer security devices and

    • monitoring is up to date

  • Interact with clients remotely via telephone and other remote technologies
  • Use update and contribute content to our internal knowledge base
  • Earn the trust and respect of clients and make recommendations on technology to improve

    • performance security and to resolve root causes of reoccurring issues

  • Ability to participate in oncall rotation and afterhours activities and project work as required

    • MustHaves :

  • 5 years of IT datacenter or network support experience is required.
  • Prior Managed services experience is required.
  • Bachelors degree or equivalent in the IT field with 5 years (minimum) related experience in a smalltomedium Managed IT Services environment
  • Microsoft Certifications ( MS100 : Microsoft 365 Identity and Services Microsoft 365 Certified : Messaging Administrator)
  • 35 years experience with installing configuring and supporting Windows Server ; including Active Directory DNS DHCP and Office 365 services.
  • VMWare experience; installing configuring maintaining and supporting data center infrastructures.
  • Fortinet NSE13 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
  • Demonstrated ability to configure and maintain WatchGuard Cisco Fortinet and HP networking devise and firewalls
  • VOIP (Ring Central Teams Phone) experience with setup and troubleshooting
  • Strong time management skills multitasking skills and the ability to prioritize tasks with minimal supervision