Health technician Jobs in Montreal, QC

Vacancies

Animal Health Technician / Technicien(ne) en Santé Animale

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, ( D )edication, ( E )njoyment, ( C )ourage, ( H )onesty, ( R )elationships and ( A )mbition are at the heart of our everyday operations and the way we do business

The Opportunity

Dechra is an international specialist of veterinary pharmaceuticals. Our expertise is in the development, manufacture, sales and marketing of high-quality products. The Animal Health Technician plays a pivotal role in supporting internal and external customers by providing solutions to medical related requests about our products.

Dechra est une compagnie pharmaceutique vétérinaire internationale. Notre expertise réside dans le développement, la fabrication, la vente et la commercialisation de produits de haute qualité. Technicien(ne) en Santé Animale est essentiel pour soutenir les clients internes et externes en fournissant des solutions aux demandes médicales relatives à nos produits.

Role Responsibility

• Act as the primary point of contact to receive general product inquiries and customer support calls to Dechra that may arise from usage of Dechra products. Calls may come from veterinarians, veterinary technicians, pet owners or Dechra personnel. Calls may involve product information, use, product complaints, adverse events, unexpected responses to treatment, perceived lack of efficacy, and product or package defects.
• Help manage primary veterinary technical support email account. Emails may come from veterinarians, veterinary technicians, pet owners or Dechra personnel. Emails may involve general company and non-technical product inquires, customer support requests and / or product defects
• Escalate inquiries / PV cases as necessary to Technical Services Veterinarians, when call consultation is beyond the scope of a Technician
• Receive and process Product Satisfaction Guarantee related requests
• Document appropriate calls in the Dechra pharmacovigilance system (PV Works) and implement follow-up procedures to ensure closure of all calls and complaints received
• Review and evaluate complaints for accurate and consistent data as assigned
• Maintain technical competency especially in fields directly related to Dechra and competitor products
• Communicate customer issues with Quality, Sales, and Marketing Departments
• Participate in assigned product portfolio team projects
• As needed, attend conferences to support exhibit and attend key lectures
• Provide administrative support to Veterinary Technical Services team
• Other duties as assigned.

Responsabilités principales :

The Ideal Candidate

La personne idéale :