Service Technician

Join Ecolab's industry leading Food & Beverage team as a Service Technician. We provide cleaning and sanitation solutions to food, beverage, and dairy manufacturing environments. The Service Technician will be responsible to provide plant support for multiple customers as assigned across the region, including timely installation and preventative maintenance support of Ecolab owned and maintained programs and equipment to assure continued effectiveness. You will also provide emergency support as required. In addition, the Technical Service Rep will be responsible for assisting the region with other technical service support for F&B Cleaning & Sanitation programs. What you will Do - Assist Account Managers in new equipment installations and updates, customer training, component and device rebuilds - Manage and respond to emergency system problems within Food and Beverage accounts when needed - Manage, schedule and perform regular support calls, maximizing the performance of equipment and chemistry which will enable customer's plant to operate at optimum efficiency, scheduling in other divisional or contractual resources as needed. Work done in each plant must be managed within limited time frames to assure uninterrupted plant operations - Promote the value of the Ecolab Antimicrobial chemistry, service and business model in support of sales growth within the customer's organization while constantly preserving good customer relations - Work and communicate effectively with both internal associates (F&B Engineering Group, corporate accounts, and Field Sales / Service) on additional equipment requests from the plants, and external customers (Maintenance, Operations and Quality Assurance personnel) in the plants - Effectively monitoring and handling of replacement devices as well as replacing defective and / or worn devices from field stock or site inventory. Maintain inventory at minimum level as necessary for effective execution of regular and emergency calls - Generate and provide meaningful reports for each site visit documenting service and value-added support, and distribute to customer and F&B Field Sales / Service - All service work must be handled in the safest manner possible using safety equipment and procedures to meet Ecolab criteria as well as that of the plants in which the work is performed - Other duties as assigned - Cleaning & Sanitation program support will include, but not limited to, the following key activities : o Conduct Cleaning Verifications o Support large plant start ups o Install and maintain tank level monitoring equipment o Assist with product conversions (i.e. wet lube to dry lube) o Support the installation of plant level equipment (i.e. Quadexx) o Perform basic service fundamentals like inventory, order placement, titrations, etc. Territory : - The territory includes : Quebec - Requires frequent travel, including weekends and shift work Basic Qualifications : - Associate degree in electronics or instrumentation strongly preferred, or at a minimum equivalent experience in areas listed - Ability to travel throughout the province at least 75% of the time - Strong mechanical and electrical aptitude - Technical training, TIG welding skills and construction background also a plus - Experience involving process equipment within the food industries or similar a plus - Ability to listen and work with many levels of Ecolab associates and plant personnel - Good verbal and written communication skills are a must. - Bilingual, French / English - Computer skills required Microsoft Word and Excel along with company specific programs - Ability to travel to the US for training / meetings - Valid drivers license and safe driving record - Able to lift and carry 10 - 30 pounds frequently and up to 100 pounds - Proof of Covid 19 Vaccination may be required based on client site requirements