Commerce %C3%A9quitable Jobs in Prince Rupert, BC

Who Are We?

UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.

What Do We Offer?

At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUni’s dynamic team—working hard while enjoying the process—we invite you to apply and become part of our success story.

Key Responsibilities :

• Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence.
• Build and maintain strong relationships with customers and internal teams.
• Proactively identify and resolve operational issues.
• Respond to customer inquiries and tickets promptly and effectively.
• Accurately diagnose issues and provide appropriate solutions.
• Ensure timely resolution of all customer requests and issues.
• Track parcel status, maintain detailed records, and follow up to ensure complete resolution.
• Generate reports to enhance workflow and improve efficiency.
• Utilize Excel for data analysis and reporting to support operational decision-making.

Requirements :