Clinical support specialist Jobs in North York, ON
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Clinical support specialist • north york on
Last updated: 12 hours ago
Clinical Application Support Specialist
ProcomVaughan, ON, CA
CA$60,000.00–CA$80,000.00 yearly
Clinical Application Support Specialist.On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist.
Clinical Application Support Specialist - J...Show moreLast updated: 30+ days ago
Promoted
Clinical Nurse Specialist
University Health NetworkToronto, ON, Canada
CA$48.40–CA$60.50 hourly
Full-time
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princ...Show moreLast updated: 30+ days ago
Promoted
Operations Support Specialist
Solidifi Title & Closing LLCThornhill, ON, Canada
Full-time
The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents.Your analytic, communic...Show moreLast updated: 30+ days ago
Promoted
Technical Support Specialist
Epson CanadaMarkham, ON, Canada
Full-time
EPSON Canada is dedicated to providing its customers with digital image innovation.Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, came...Show moreLast updated: 1 day ago
Promoted
Player Support Specialist
Northern Forge Studiosetobicoke, on, Canada
Full-time
Northern Forge Studios is a young indie mobile video game studio with a mission to bring what we loved about a golden age of gaming to the modern era.
Our games utilize modern day technology, augmen...Show moreLast updated: 2 days ago
Clinical Utilization Specialist, Decision Support
Hennick Bridgepoint Hospital, Sinai HealthToronto, ON, CA
Part-time +1
Quick Apply
At Sinai Health, we care, create possibilities and offer hope.We are looking for a Clinical Utilization Specialist to support our Decision Support department.Job Type : TEMPO...Show moreLast updated: 27 days ago
Promoted
Clinical Specialist
Thermo Fisher ScientificToronto, ON, Canada
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint.
Our broad customer base, from research, clinical to c...Show moreLast updated: 14 days ago
Promoted
Bilingual Technical Support Specialist
Randstad CanadaRichmond Hill, Ontario, CA
CA$25.00–CA$28.00 hourly
Full-time +2
Quick Apply
Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer serv...Show moreLast updated: 30+ days ago
Promoted
New!
Technical Support Specialist
Idealogical Systems IncMarkham, ON, Canada
Full-time
WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?.You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a differen...Show moreLast updated: 12 hours ago
Promoted
Customer Support Specialist
Miovisionvaughan, on, Canada
Full-time
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems.
We offer solutions that collect multimodal traffic data and unco...Show moreLast updated: 2 days ago
Promoted
Operational Support Specialist
TekWissen LLCMarkham, Ontario, Canada
Full-time
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.
Our client is a global provider of managed se...Show moreLast updated: 27 days ago
Promoted
Desktop Support Specialist
SISL GlobalMarkham, ON, Canada
Full-time
This role will be to provide overall hardware / software support to employees and incoming new hires.The position will assist in providing weekly reports, inventory management, and other administrati...Show moreLast updated: 25 days ago
Promoted
Customer Support Specialist
APF Marketingscarborough, on, Canada
Full-time
We are searching for a Customer Support Specialist to join our family.APF Marketing is a front runner in the promotional products industry with a.
Montreal and an established importing department wo...Show moreLast updated: 2 days ago
Remote Support Specialist
American Income Life AO - Abimbola BalogunToronto, ON, CA
CA$70,000.00 yearly
Remote
Quick Apply
Are you ready to take your customer service skills to the next level? We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team.As a Remote Support ...Show moreLast updated: 30+ days ago
Promoted
Clinical Trials Specialist
Ozmosis Research Inc.Toronto, ON, Canada
Full-time
Job Title : Clinical Trials Specialist.Hours : 35 HRS / week; 9 : 00-5 : 00, Monday-Friday.Level : Minimum 3 Years Experience.
Location : Toronto, ON - Hybrid Position.Canada operating as a social enterprise ...Show moreLast updated: 12 days ago
Promoted
Product Support Specialist
Parent OrganizationToronto, Ontario, Canada
Are you a passionate problemsolver with a strong technical background in 3D software and a drive to deliver exceptional customer support Were seeking a.
This is an exciting opportunity to work with ...Show moreLast updated: 13 days ago
Business Support Specialist
PFSL Investments Canada LtdToronto, ON, CA
CA$40,000.00–CA$55,000.00 yearly
Quick Apply
Are you an organized and detail-oriented professional with a passion for supporting business operations? PFSL Investments Canada is seeking a dedicated Business Support Specialist to join our team ...Show moreLast updated: 30+ days ago
Promoted
IT Support Specialist
Robert HalfToronto, ON, CA
CA$60,000.00–CA$65,000.00 yearly
Permanent
Quick Apply
This is an onsite position, and you will be in the office everyday in Downtown Toronto.In this role, you will be joining a global professional services firm and will work in their office in Downtow...Show moreLast updated: 5 days ago
Remote Support Specialist
Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
Clinical Application Support Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - Job Description
The Clinical Application Support Specialist will work as part of the Service Desk providing a point of contact to all practices which have recently migrated to our group practice management system
They are responsible for the ownership, administration of and resolution of incidents, problems and service requests assigned to Clinical Application Support Team
They use defined, documented and transitioned processes to identify, prioritize, escalate and resolve incidents, problems and service requests
As part of the role, the Clinical Application Support Specialist will be required to accurately record any communication with customers in the ticket, escalating where required to relevant teams
The aim of the Clinical Application Support Specialist is to resolve all issues raised by practices in the transition between implementation & BAU when they will be handled by the main service desk team
Responsible for providing support for all services in line with agreed Service Level Agreements
Provide a single point of contact for all customers and users of IT
Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
Raise all tickets into the Service Management toolset and liaise with the various teams to ensure that all incidents are resolved within SLA
Maintain accurate information relating to actions taken, escalation and resolution on all tickets
Updating and assigning any tickets that cannot be resolved by the Service Desk to the appropriate team
Take ownership of the customer ticket and see it through to resolution.
Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
Communicate customer updates in a clear, positive and professional manner
Carry out training and induction of new members of the Service Desk team
Perform trouble shooting and ticket resolution according to standard operating procedures defined
Work with vendors and third-party suppliers as required
Play an active role in contributing to and maintain a knowledge base of technical and non-technical documentation used by IT and for self-service
Maintain and enhance the procedures, training documentation, knowledge base and other supporting documentation to ensure that the Service Desk is as self-sufficient as possible
Promote use of the self-service portal
Completion of access management (user connection) requests
Complete a successful hand over at the end of each shift ensuring that the highest level of customer support is always maintained
Adhere to all company & IT processes & policies
Responsible for ensuring consistent execution of processes and improving the understanding for others
Act as delegated point of escalation for Service Desk for Service Desk Team Lead as and when required.
Act as the technical escalation point for the Service Desk, taking ownership of complex issues that can’t be resolved within Service Desk
Working with relevant IT teams and vendors to reach a resolution
Creating, training out, reviewing, communicating and agreeing knowledgebase articles
Be proactive in development of a knowledge sharing ethos within the team and the wider business
Remain up to date with the latest software upgrades, security updates and related information
Work with the Service Management team to input into service support processes and suggest improvements
Provide ad-hoc training to Service Desk team members where required, and identify areas of development
Timely escalation to appropriate point of any major incidents or security breaches
Providing support remotely and in person for customers
Prevention of security incidents
Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
Identify and manage trends within the Service Desk environment. Providing solutions where appropriate via the Service Desk Manager or escalate to the Service Desk Manager for guidance and support
Ability to interpret technical information into a format for non-technical users
Clinical Application Support Specialist - Mandatory Skills
Mentoring and knowledge transfer
Proven track record of 2+ years in Service Desk or support function at a second line level
CCNA, COMPTA+ certification
ISO9001, ISO20001 and ISO27001 experience
Attended customer service / soft skills training
ITIL v3 or v4 foundation certificate
2+ years’ experience administering service management toolsets
Service Desk Institute qualified
Experience of a Practice Management System (PMS) or within the industry
Management of estates with multiple operating systems such as MacOS, Linux, MS Windows
Ability to quickly diagnose and troubleshoot problems on a variety of systems and applications
Experience of leading the management and coordination of a Service Desk
Clinical Application Support Specialist - Assignment Start Date ASAP – 12 months to start Clinical Application Support Specialist - Assignment Location Toronto, ON – Work Remotely