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Clinical support specialist Jobs in North York, ON

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Clinical support specialist • north york on

Last updated: 12 hours ago
Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
CA$60,000.00–CA$80,000.00 yearly
Clinical Application Support Specialist.On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - J...Show moreLast updated: 30+ days ago
  • Promoted
Clinical Nurse Specialist

Clinical Nurse Specialist

University Health NetworkToronto, ON, Canada
CA$48.40–CA$60.50 hourly
Full-time
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princ...Show moreLast updated: 30+ days ago
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Operations Support Specialist

Operations Support Specialist

Solidifi Title & Closing LLCThornhill, ON, Canada
Full-time
The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents.Your analytic, communic...Show moreLast updated: 30+ days ago
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Technical Support Specialist

Technical Support Specialist

Epson CanadaMarkham, ON, Canada
Full-time
EPSON Canada is dedicated to providing its customers with digital image innovation.Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, came...Show moreLast updated: 1 day ago
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Player Support Specialist

Player Support Specialist

Northern Forge Studiosetobicoke, on, Canada
Full-time
Northern Forge Studios is a young indie mobile video game studio with a mission to bring what we loved about a golden age of gaming to the modern era. Our games utilize modern day technology, augmen...Show moreLast updated: 2 days ago
Clinical Utilization Specialist, Decision Support

Clinical Utilization Specialist, Decision Support

Hennick Bridgepoint Hospital, Sinai HealthToronto, ON, CA
Part-time +1
Quick Apply
At Sinai Health, we care, create possibilities and offer hope.We are looking for a Clinical Utilization Specialist to support our Decision Support department.Job Type : TEMPO...Show moreLast updated: 27 days ago
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Clinical Specialist

Clinical Specialist

Thermo Fisher ScientificToronto, ON, Canada
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to c...Show moreLast updated: 14 days ago
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Bilingual Technical Support Specialist

Bilingual Technical Support Specialist

Randstad CanadaRichmond Hill, Ontario, CA
CA$25.00–CA$28.00 hourly
Full-time +2
Quick Apply
Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer serv...Show moreLast updated: 30+ days ago
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Technical Support Specialist

Technical Support Specialist

Idealogical Systems IncMarkham, ON, Canada
Full-time
WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?.You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a differen...Show moreLast updated: 12 hours ago
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Customer Support Specialist

Customer Support Specialist

Miovisionvaughan, on, Canada
Full-time
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and unco...Show moreLast updated: 2 days ago
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Operational Support Specialist

Operational Support Specialist

TekWissen LLCMarkham, Ontario, Canada
Full-time
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed se...Show moreLast updated: 27 days ago
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Desktop Support Specialist

Desktop Support Specialist

SISL GlobalMarkham, ON, Canada
Full-time
This role will be to provide overall hardware / software support to employees and incoming new hires.The position will assist in providing weekly reports, inventory management, and other administrati...Show moreLast updated: 25 days ago
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Customer Support Specialist

Customer Support Specialist

APF Marketingscarborough, on, Canada
Full-time
We are searching for a Customer Support Specialist to join our family.APF Marketing is a front runner in the promotional products industry with a. Montreal and an established importing department wo...Show moreLast updated: 2 days ago
Remote Support Specialist

Remote Support Specialist

American Income Life AO - Abimbola BalogunToronto, ON, CA
CA$70,000.00 yearly
Remote
Quick Apply
Are you ready to take your customer service skills to the next level? We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team.As a Remote Support ...Show moreLast updated: 30+ days ago
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Clinical Trials Specialist

Clinical Trials Specialist

Ozmosis Research Inc.Toronto, ON, Canada
Full-time
Job Title : Clinical Trials Specialist.Hours : 35 HRS / week; 9 : 00-5 : 00, Monday-Friday.Level : Minimum 3 Years Experience. Location : Toronto, ON - Hybrid Position.Canada operating as a social enterprise ...Show moreLast updated: 12 days ago
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Product Support Specialist

Product Support Specialist

Parent OrganizationToronto, Ontario, Canada
Are you a passionate problemsolver with a strong technical background in 3D software and a drive to deliver exceptional customer support Were seeking a. This is an exciting opportunity to work with ...Show moreLast updated: 13 days ago
Business Support Specialist

Business Support Specialist

PFSL Investments Canada LtdToronto, ON, CA
CA$40,000.00–CA$55,000.00 yearly
Quick Apply
Are you an organized and detail-oriented professional with a passion for supporting business operations? PFSL Investments Canada is seeking a dedicated Business Support Specialist to join our team ...Show moreLast updated: 30+ days ago
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IT Support Specialist

IT Support Specialist

Robert HalfToronto, ON, CA
CA$60,000.00–CA$65,000.00 yearly
Permanent
Quick Apply
This is an onsite position, and you will be in the office everyday in Downtown Toronto.In this role, you will be joining a global professional services firm and will work in their office in Downtow...Show moreLast updated: 5 days ago
Remote Support Specialist

Remote Support Specialist

Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
30+ days ago
Salary
CA$60,000.00–CA$80,000.00 yearly
Job description

Clinical Application Support Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - Job Description

  • The Clinical Application Support Specialist will work as part of the Service Desk providing a point of contact to all practices which have recently migrated to our group practice management system
  • They are responsible for the ownership, administration of and resolution of incidents, problems and service requests assigned to Clinical Application Support Team
  • They use defined, documented and transitioned processes to identify, prioritize, escalate and resolve incidents, problems and service requests
  • As part of the role, the Clinical Application Support Specialist will be required to accurately record any communication with customers in the ticket, escalating where required to relevant teams
  • The aim of the Clinical Application Support Specialist is to resolve all issues raised by practices in the transition between implementation & BAU when they will be handled by the main service desk team
  • Responsible for providing support for all services in line with agreed Service Level Agreements
  • Provide a single point of contact for all customers and users of IT
  • Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
  • Raise all tickets into the Service Management toolset and liaise with the various teams to ensure that all incidents are resolved within SLA
  • Maintain accurate information relating to actions taken, escalation and resolution on all tickets
  • Updating and assigning any tickets that cannot be resolved by the Service Desk to the appropriate team
  • Take ownership of the customer ticket and see it through to resolution.
  • Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
  • Communicate customer updates in a clear, positive and professional manner
  • Carry out training and induction of new members of the Service Desk team
  • Perform trouble shooting and ticket resolution according to standard operating procedures defined
  • Work with vendors and third-party suppliers as required
  • Play an active role in contributing to and maintain a knowledge base of technical and non-technical documentation used by IT and for self-service
  • Maintain and enhance the procedures, training documentation, knowledge base and other supporting documentation to ensure that the Service Desk is as self-sufficient as possible
  • Promote use of the self-service portal
  • Completion of access management (user connection) requests
  • Complete a successful hand over at the end of each shift ensuring that the highest level of customer support is always maintained
  • Adhere to all company & IT processes & policies
  • Responsible for ensuring consistent execution of processes and improving the understanding for others
  • Act as delegated point of escalation for Service Desk for Service Desk Team Lead as and when required.
  • Act as the technical escalation point for the Service Desk, taking ownership of complex issues that can’t be resolved within Service Desk
  • Working with relevant IT teams and vendors to reach a resolution
  • Creating, training out, reviewing, communicating and agreeing knowledgebase articles
  • Be proactive in development of a knowledge sharing ethos within the team and the wider business
  • Remain up to date with the latest software upgrades, security updates and related information
  • Work with the Service Management team to input into service support processes and suggest improvements
  • Provide ad-hoc training to Service Desk team members where required, and identify areas of development
  • Timely escalation to appropriate point of any major incidents or security breaches
  • Providing support remotely and in person for customers
  • Prevention of security incidents
  • Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
  • Identify and manage trends within the Service Desk environment. Providing solutions where appropriate via the Service Desk Manager or escalate to the Service Desk Manager for guidance and support
  • Ability to interpret technical information into a format for non-technical users

Clinical Application Support Specialist - Mandatory Skills

  • Mentoring and knowledge transfer
  • Proven track record of 2+ years in Service Desk or support function at a second line level
  • CCNA, COMPTA+ certification
  • ISO9001, ISO20001 and ISO27001 experience
  • Attended customer service / soft skills training
  • ITIL v3 or v4 foundation certificate
  • 2+ years’ experience administering service management toolsets
  • Service Desk Institute qualified
  • Experience of a Practice Management System (PMS) or within the industry
  • Management of estates with multiple operating systems such as MacOS, Linux, MS Windows
  • Ability to quickly diagnose and troubleshoot problems on a variety of systems and applications
  • Experience of leading the management and coordination of a Service Desk
  • Clinical Application Support Specialist - Assignment Start Date ASAP – 12 months to start Clinical Application Support Specialist - Assignment Location Toronto, ON – Work Remotely