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Clinical support specialist Jobs in North York, ON

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Clinical support specialist • north york on

Last updated: 13 hours ago
Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
CA$60,000.00–CA$80,000.00 yearly
Clinical Application Support Specialist.On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - J...Show moreLast updated: 30+ days ago
  • Promoted
Clinical Nurse Specialist

Clinical Nurse Specialist

University Health NetworkToronto, Ontario, Canada
CA$48.40–CA$60.50 hourly
Part-time +1
Princess Margaret Cancer Centre .Older Adults with Cancer Clinic (OACC) .Director Professional Practice .To be commensurate with experience and consistent with UHN compensation polic...Show moreLast updated: 30+ days ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

Epson CanadaMarkham, ON, Canada
Full-time
EPSON Canada is dedicated to providing its customers with digital image innovation.Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, came...Show moreLast updated: 1 day ago
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Distribution Support Specialist

Distribution Support Specialist

iA Financial GroupToronto, ON, Canada
Permanent
Customer Service and Administrative Support.We are seeking a motivated and detail-oriented Distribution Support Specialist to join our Group Benefits and Savings and Retirement (GBRS) team.Reportin...Show moreLast updated: 12 days ago
  • Promoted
Operations Support Specialist

Operations Support Specialist

Solidifi Title & Closing LLCThornhill, ON, Canada
Full-time
The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents.Your analytic, communic...Show moreLast updated: 30+ days ago
Clinical Utilization Specialist, Decision Support

Clinical Utilization Specialist, Decision Support

Hennick Bridgepoint Hospital, Sinai HealthToronto, ON, CA
Part-time +1
Quick Apply
At Sinai Health, we care, create possibilities and offer hope.We are looking for a Clinical Utilization Specialist to support our Decision Support department.Job Type : TEMPO...Show moreLast updated: 27 days ago
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Clinical Specialist

Clinical Specialist

Thermo Fisher ScientificToronto, ON, Canada
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to c...Show moreLast updated: 14 days ago
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RQ08228 Application Support Specialist

RQ08228 Application Support Specialist

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply
This is a contract position for a for our public sector client.Work location : 222 Jarvis St, Toronto, ON.This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is ...Show moreLast updated: 30+ days ago
  • Promoted
Operational Support Specialist

Operational Support Specialist

TekWissen LLCMarkham, Ontario, Canada
Full-time
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed se...Show moreLast updated: 28 days ago
Business Support Specialist

Business Support Specialist

Primerica - Toronto, ONNorth York, ON, CA
Full-time +1
Quick Apply
Primerica is looking for a Business Support Specialist to join our team in our Toronto office, who will be responsible for prospecting sales and qualifying leads for new and existing accounts....Show moreLast updated: 11 days ago
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Desktop Support Specialist

Desktop Support Specialist

SISL GlobalMarkham, ON, Canada
Full-time
This role will be to provide overall hardware / software support to employees and incoming new hires.The position will assist in providing weekly reports, inventory management, and other administrati...Show moreLast updated: 26 days ago
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Technical Support Specialist

Technical Support Specialist

Parent OrganizationToronto, Ontario, Canada
Are you a passionate problemsolver with a strong technical background in 3D software and a drive to deliver exceptional customer support Were seeking a. This is an exciting opportunity to work with ...Show moreLast updated: 14 days ago
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Clinical Trials Specialist

Clinical Trials Specialist

Ozmosis Research Inc.Toronto, ON, Canada
Full-time
Job Title : Clinical Trials Specialist.Hours : 35 HRS / week; 9 : 00-5 : 00, Monday-Friday.Level : Minimum 3 Years Experience. Location : Toronto, ON - Hybrid Position.Canada operating as a social enterprise ...Show moreLast updated: 13 days ago
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Player Support Specialist

Player Support Specialist

Northern Forge Studiosmarkham, on, Canada
Full-time
Northern Forge Studios is a young indie mobile video game studio with a mission to bring what we loved about a golden age of gaming to the modern era. Our games utilize modern day technology, augmen...Show moreLast updated: 3 days ago
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Customer Support Specialist

Customer Support Specialist

Miovisionrichmond hill, on, Canada
Full-time
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and unco...Show moreLast updated: 3 days ago
Business Support Specialist

Business Support Specialist

PFSL Investments Canada LtdToronto, ON, CA
CA$40,000.00–CA$55,000.00 yearly
Quick Apply
Are you an organized and detail-oriented professional with a passion for supporting business operations? PFSL Investments Canada is seeking a dedicated Business Support Specialist to join our team ...Show moreLast updated: 30+ days ago
  • Promoted
IT Support Specialist

IT Support Specialist

Robert HalfToronto, ON, CA
CA$60,000.00–CA$65,000.00 yearly
Permanent
Quick Apply
This is an onsite position, and you will be in the office everyday in Downtown Toronto.In this role, you will be joining a global professional services firm and will work in their office in Downtow...Show moreLast updated: 5 days ago
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IT Support Specialist

IT Support Specialist

Laurentian BankToronto, Ontario, Canada
Full-time
At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employee...Show moreLast updated: 13 hours ago
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Customer Support Specialist

Customer Support Specialist

APF Marketingetobicoke, on, Canada
Full-time
We are searching for a Customer Support Specialist to join our family.APF Marketing is a front runner in the promotional products industry with a. Montreal and an established importing department wo...Show moreLast updated: 3 days ago
Remote Support Specialist

Remote Support Specialist

Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
30+ days ago
Salary
CA$60,000.00–CA$80,000.00 yearly
Job description

Clinical Application Support Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - Job Description

  • The Clinical Application Support Specialist will work as part of the Service Desk providing a point of contact to all practices which have recently migrated to our group practice management system
  • They are responsible for the ownership, administration of and resolution of incidents, problems and service requests assigned to Clinical Application Support Team
  • They use defined, documented and transitioned processes to identify, prioritize, escalate and resolve incidents, problems and service requests
  • As part of the role, the Clinical Application Support Specialist will be required to accurately record any communication with customers in the ticket, escalating where required to relevant teams
  • The aim of the Clinical Application Support Specialist is to resolve all issues raised by practices in the transition between implementation & BAU when they will be handled by the main service desk team
  • Responsible for providing support for all services in line with agreed Service Level Agreements
  • Provide a single point of contact for all customers and users of IT
  • Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
  • Raise all tickets into the Service Management toolset and liaise with the various teams to ensure that all incidents are resolved within SLA
  • Maintain accurate information relating to actions taken, escalation and resolution on all tickets
  • Updating and assigning any tickets that cannot be resolved by the Service Desk to the appropriate team
  • Take ownership of the customer ticket and see it through to resolution.
  • Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
  • Communicate customer updates in a clear, positive and professional manner
  • Carry out training and induction of new members of the Service Desk team
  • Perform trouble shooting and ticket resolution according to standard operating procedures defined
  • Work with vendors and third-party suppliers as required
  • Play an active role in contributing to and maintain a knowledge base of technical and non-technical documentation used by IT and for self-service
  • Maintain and enhance the procedures, training documentation, knowledge base and other supporting documentation to ensure that the Service Desk is as self-sufficient as possible
  • Promote use of the self-service portal
  • Completion of access management (user connection) requests
  • Complete a successful hand over at the end of each shift ensuring that the highest level of customer support is always maintained
  • Adhere to all company & IT processes & policies
  • Responsible for ensuring consistent execution of processes and improving the understanding for others
  • Act as delegated point of escalation for Service Desk for Service Desk Team Lead as and when required.
  • Act as the technical escalation point for the Service Desk, taking ownership of complex issues that can’t be resolved within Service Desk
  • Working with relevant IT teams and vendors to reach a resolution
  • Creating, training out, reviewing, communicating and agreeing knowledgebase articles
  • Be proactive in development of a knowledge sharing ethos within the team and the wider business
  • Remain up to date with the latest software upgrades, security updates and related information
  • Work with the Service Management team to input into service support processes and suggest improvements
  • Provide ad-hoc training to Service Desk team members where required, and identify areas of development
  • Timely escalation to appropriate point of any major incidents or security breaches
  • Providing support remotely and in person for customers
  • Prevention of security incidents
  • Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
  • Identify and manage trends within the Service Desk environment. Providing solutions where appropriate via the Service Desk Manager or escalate to the Service Desk Manager for guidance and support
  • Ability to interpret technical information into a format for non-technical users

Clinical Application Support Specialist - Mandatory Skills

  • Mentoring and knowledge transfer
  • Proven track record of 2+ years in Service Desk or support function at a second line level
  • CCNA, COMPTA+ certification
  • ISO9001, ISO20001 and ISO27001 experience
  • Attended customer service / soft skills training
  • ITIL v3 or v4 foundation certificate
  • 2+ years’ experience administering service management toolsets
  • Service Desk Institute qualified
  • Experience of a Practice Management System (PMS) or within the industry
  • Management of estates with multiple operating systems such as MacOS, Linux, MS Windows
  • Ability to quickly diagnose and troubleshoot problems on a variety of systems and applications
  • Experience of leading the management and coordination of a Service Desk
  • Clinical Application Support Specialist - Assignment Start Date ASAP – 12 months to start Clinical Application Support Specialist - Assignment Location Toronto, ON – Work Remotely