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Clinical support specialist • north york on

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Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
60 000,00 $CA – 80 000,00 $CA par an
Clinical Application Support Specialist.On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - J...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Clinical Nurse Specialist

Clinical Nurse Specialist

University Health NetworkToronto, ON, Canada
48,40 $CA –60,50 $CA par heure
Temps plein
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princ...Voir plusDernière mise à jour : il y a 2 jours
Customer Support Specialist

Customer Support Specialist

BonsaiToronto, ON, CA
50 000,00 $CA – 60 000,00 $CA par an
Temps plein
Quick Apply
The way the world works is changing : Small businesses are the backbone of the economy, driving innovation and job creation. Yet, managing administrative tasks can be overwhelming and distract from t...Voir plusDernière mise à jour : il y a 13 jours
Event Support Specialist

Event Support Specialist

Redstone AgencyToronto, Ontario, CA
52 500,00 $CA – 60 775,31 $CA par an
Temps plein
Quick Apply
Redstone is the largest Association Management Company in Canada.Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations all over the worl...Voir plusDernière mise à jour : il y a 11 jours
  • Offre sponsorisée
Operations Support Specialist

Operations Support Specialist

Solidifi Title & Closing LLCThornhill, ON, Canada
Temps plein
The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents.Your analytic, communic...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Technical Support Specialist

Technical Support Specialist

Epson CanadaMarkham, ON, Canada
Temps plein
EPSON Canada is dedicated to providing its customers with digital image innovation.Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, came...Voir plusDernière mise à jour : il y a 15 jours
  • Offre sponsorisée
Technical Support Specialist

Technical Support Specialist

freelance.caToronto, Canada
Temporaire
IT staffing and services company offering innovative business solutions to improve client business outcomes.We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and ...Voir plusDernière mise à jour : il y a 12 jours
Clinical Utilization Specialist, Decision Support

Clinical Utilization Specialist, Decision Support

Hennick Bridgepoint Hospital, Sinai HealthToronto, ON, CA
Temps partiel +1
Quick Apply
At Sinai Health, we care, create possibilities and offer hope.We are looking for a Clinical Utilization Specialist to support our Decision Support department.Job Type : TEMPO...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Clinical Specialist

Clinical Specialist

Thermo Fisher ScientificToronto, ON, Canada
Temps plein
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to c...Voir plusDernière mise à jour : il y a 2 jours
Support Specialist

Support Specialist

LEAP Legal SoftwareToronto, ON, CA
Temps plein
Quick Apply
LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globall...Voir plusDernière mise à jour : il y a 5 jours
  • Offre sponsorisée
Bilingual Technical Support Specialist

Bilingual Technical Support Specialist

Randstad CanadaRichmond Hill, Ontario, CA
25,00 $CA –28,00 $CA par heure
Temporaire
Quick Apply
Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer serv...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Product Support Specialist

Product Support Specialist

CanDealToronto, ON, Canada
Temps plein
CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for ...Voir plusDernière mise à jour : il y a 9 jours
Business Support Specialist

Business Support Specialist

Primerica - Toronto, ONNorth York, ON, CA
Quick Apply
Primerica is looking for a Business Support Specialist to join our team in our Toronto office, who will be responsible for prospecting sales and qualifying leads for new and existing accounts....Voir plusDernière mise à jour : il y a 24 jours
  • Offre sponsorisée
Clinical Specialist

Clinical Specialist

SML InoxToronto, ON, Canada
Temps plein
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to c...Voir plusDernière mise à jour : il y a 1 jour
Remote Support Specialist

Remote Support Specialist

American Income Life AO - Abimbola BalogunToronto, ON, CA
70 000,00 $CA par an
Télétravail
Quick Apply
Are you ready to take your customer service skills to the next level? We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team.As a Remote Support ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
SharePoint Support Specialist

SharePoint Support Specialist

Peoples GroupToronto, ON, Canada
90 000,00 $CA – 115 000,00 $CA par an
Temps plein
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years.Our mission is to exc...Voir plusDernière mise à jour : il y a 2 jours
Business Support Specialist

Business Support Specialist

PFSL Investments Canada LtdToronto, ON, CA
40 000,00 $CA – 55 000,00 $CA par an
Quick Apply
Are you an organized and detail-oriented professional with a passion for supporting business operations? PFSL Investments Canada is seeking a dedicated Business Support Specialist to join our team ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
IT Support Specialist

IT Support Specialist

Robert HalfToronto, ON, CA
60 000,00 $CA – 65 000,00 $CA par an
CDI
Quick Apply
This is an onsite position, and you will be in the office everyday in Downtown Toronto.In this role, you will be joining a global professional services firm and will work in their office in Downtow...Voir plusDernière mise à jour : il y a 18 jours
Remote Support Specialist

Remote Support Specialist

Globe Life - Kekoa JacobsToronto, ON, CA
Télétravail
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Voir plusDernière mise à jour : il y a plus de 30 jours
Clinical Specialist

Clinical Specialist

Canadian Red CrossCanada – Virtual
77 000,00 $CA – 86 000,00 $CA par an
Temporary Full-Time (22 months).The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and support...Voir plusDernière mise à jour : il y a plus de 30 jours
Clinical Application Support Specialist

Clinical Application Support Specialist

ProcomVaughan, ON, CA
Il y a plus de 30 jours
Salaire
60 000,00 $CA – 80 000,00 $CA par an
Description de poste

Clinical Application Support Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Clinical Application Support Specialist. Clinical Application Support Specialist - Job Description

  • The Clinical Application Support Specialist will work as part of the Service Desk providing a point of contact to all practices which have recently migrated to our group practice management system
  • They are responsible for the ownership, administration of and resolution of incidents, problems and service requests assigned to Clinical Application Support Team
  • They use defined, documented and transitioned processes to identify, prioritize, escalate and resolve incidents, problems and service requests
  • As part of the role, the Clinical Application Support Specialist will be required to accurately record any communication with customers in the ticket, escalating where required to relevant teams
  • The aim of the Clinical Application Support Specialist is to resolve all issues raised by practices in the transition between implementation & BAU when they will be handled by the main service desk team
  • Responsible for providing support for all services in line with agreed Service Level Agreements
  • Provide a single point of contact for all customers and users of IT
  • Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
  • Raise all tickets into the Service Management toolset and liaise with the various teams to ensure that all incidents are resolved within SLA
  • Maintain accurate information relating to actions taken, escalation and resolution on all tickets
  • Updating and assigning any tickets that cannot be resolved by the Service Desk to the appropriate team
  • Take ownership of the customer ticket and see it through to resolution.
  • Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
  • Communicate customer updates in a clear, positive and professional manner
  • Carry out training and induction of new members of the Service Desk team
  • Perform trouble shooting and ticket resolution according to standard operating procedures defined
  • Work with vendors and third-party suppliers as required
  • Play an active role in contributing to and maintain a knowledge base of technical and non-technical documentation used by IT and for self-service
  • Maintain and enhance the procedures, training documentation, knowledge base and other supporting documentation to ensure that the Service Desk is as self-sufficient as possible
  • Promote use of the self-service portal
  • Completion of access management (user connection) requests
  • Complete a successful hand over at the end of each shift ensuring that the highest level of customer support is always maintained
  • Adhere to all company & IT processes & policies
  • Responsible for ensuring consistent execution of processes and improving the understanding for others
  • Act as delegated point of escalation for Service Desk for Service Desk Team Lead as and when required.
  • Act as the technical escalation point for the Service Desk, taking ownership of complex issues that can’t be resolved within Service Desk
  • Working with relevant IT teams and vendors to reach a resolution
  • Creating, training out, reviewing, communicating and agreeing knowledgebase articles
  • Be proactive in development of a knowledge sharing ethos within the team and the wider business
  • Remain up to date with the latest software upgrades, security updates and related information
  • Work with the Service Management team to input into service support processes and suggest improvements
  • Provide ad-hoc training to Service Desk team members where required, and identify areas of development
  • Timely escalation to appropriate point of any major incidents or security breaches
  • Providing support remotely and in person for customers
  • Prevention of security incidents
  • Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
  • Identify and manage trends within the Service Desk environment. Providing solutions where appropriate via the Service Desk Manager or escalate to the Service Desk Manager for guidance and support
  • Ability to interpret technical information into a format for non-technical users

Clinical Application Support Specialist - Mandatory Skills

  • Mentoring and knowledge transfer
  • Proven track record of 2+ years in Service Desk or support function at a second line level
  • CCNA, COMPTA+ certification
  • ISO9001, ISO20001 and ISO27001 experience
  • Attended customer service / soft skills training
  • ITIL v3 or v4 foundation certificate
  • 2+ years’ experience administering service management toolsets
  • Service Desk Institute qualified
  • Experience of a Practice Management System (PMS) or within the industry
  • Management of estates with multiple operating systems such as MacOS, Linux, MS Windows
  • Ability to quickly diagnose and troubleshoot problems on a variety of systems and applications
  • Experience of leading the management and coordination of a Service Desk
  • Clinical Application Support Specialist - Assignment Start Date ASAP – 12 months to start Clinical Application Support Specialist - Assignment Location Toronto, ON – Work Remotely