Call center agent Jobs in North York, ON
Last updated: 3 days ago
Intermediate Avaya Specialist to support the programming of a PBX and CM systems migration project to new Avaya Platform. - 19135
S.i. SystemsToronto Show moreLast updated: 30+ days ago
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Fairstone BankToronto, OntarioIntermediate Avaya Specialist to support the programming of a PBX and CM systems migration project to new Avaya Platform. - 19135
S.i. SystemsToronto30+ days ago
Job description5+ years as a Avaya Specialist Must Have Secret clearance level 2 Extensive experience with programming PBX and CM systems
Our client is searching for an Intermediate Avaya Specialist to support the programming of a PBX and CM systems migration project to new Avaya Platform.
Initial 18-month contract with possibility of extension, Fully remote position.
Responsibilities :
- Conduct customer station reviews, determine end-user requirements, and establish voicemail necessities. Assess porting prerequisites, and cross-reference existing resources with needs. Compile a station review document, engage in dial plan formulation, develop station templates, and design voicemail templates.
- Program user endpoints, voicemail boxes, menus, and call center agent endpoints.
- Prepare a complete design package for the installation team, including cut sheets and floor plans.
- Generate customized documentation for customer education and call flow design.
- Facilitate administration and end-user training.
- Deploy branch survivable servers at remote sites, patch them, and register them to the core network.
- Gather IP address information from customers for onsite components.
- Collaborate with third-party vendors to integrate any third-party applications.
- Manage server and software deployment or upgrades.
- Oversee dial plan and call routing on CM, SM, and SBCs.
- Handle trunk configuration and testing.
- Facilitate Day 2 handoff and knowledge transfers.
- Oversee dial plan and call routing on CM, SM, and SBCs.
- Handle trunk configuration and testing.
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