Genesys Consultant

Company Overview Genesys Consultant - Call Center environment Job Skills / Necessary knowledge of : Technical Skills / platforms with experience and / or familiarity Strong emphasis on Genesys related experience with broad understanding of overall call center architecture

• Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting
• Understanding of call routing flows
• Installation, Troubleshooting, and Configuration of Genesys Infrastructure Components
• Genesys Environment Troubleshooting knowledge
• Should know application configuration using GA, GAX, CME North York, ON Powered by JazzHR