Our valued client is looking for a Sr. IT and Technology Operations Manager to oversee software systems and software development teams for a leading retail client .
This is a full-time, permanent position in Ottawa, ON. The role is % on-site.
Tasks include :
- Reporting to the CIO, manage & mentor a small but dynamic software development team, ensuring alignment with business goals
- Enterprise Software Management :
- Oversee and optimize the use of key enterprise systems such as Salesforce Commerce, Salesforce Marketing, NetSuite, Manhattan Scale, and Talkdesk
- IT Operations :
- Lead the management of network infrastructure, cloud services, and security protocols, ensuring optimal performance and reliability
- Project Management :
- Drive technology projects from inception to completion, including software development, system integrations, and network upgrades
- People Management : Lead a team of IT professionals, fostering a collaborative and productive work environment
- Report on productivity, projects, processes
- Technical Expertise :
- Utilize your hands-on experience in network and cloud certifications to support and guide your team in troubleshooting and system improvements
Must have :
- 5-7 years managing IT operations in smaller or startup environments, where wearing multiple hats is the norm
- Experience managing enterprise systems / services like Salesforce Commerce, Salesforce Marketing, NetSuite, Manhattan Scale, and Talkdesk
- Strong understanding of network infrastructure, cloud services, and security protocols
- Experience in leading IT projects , including software development and system integrations
Nice to have :
- Have come from a development background (C# .Net)
- Network and cloud certifications (e.g., AWS, Azure)
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