Customer Service Representative/Order Desk

Company Overview :

Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets.

Our focus is on providing our customers value through on-time delivery, quality, and superior service.

We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.

Position Summary :

The Customer Service Representative will play a vital role by assisting the Order Desk Supervisor and Sales Director in facilitating the workflow of the department ensuring accurate and timely processing of client orders.

The Customer Service Representative will provide administrative support in processing orders through our internal system in a timely and accurate manner.

Partnering closely with key clients and internal departments, the Customer Service Representative will answer queries, provide status updates, and escalate arising issues to the appropriate parties.

The Customer Service Representative will be knowledgeable about product specifications and technical details by participating in training and understanding window dimensions, features, and types.

Working within a small team, the right candidate will be passionate about delivering high-quality work, with a roll up your sleeves kind of attitude.

This full-time position requires strong organizational, interpersonal, and detail-oriented skills and someone well-versed in window specifications and data entry.

The successful candidate will be disciplined, punctual, and a strong team player.

Key Responsibilities :

• Ensure orders are inputted into the system accurately and timely.
• Answering incoming calls from customers and providing accurate product information.
• Collaborate with external departments, including Finance and Production to facilitate timely order completion.
• Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on product specifications, issuing quotes, and collaborating with external departments to meet customer needs.
• Enter orders received through fax, email, and the Television system on a timely basis as a dedicated priority.
• Ensure service requests are screened, processed, and closed utilizing RMA and existing service modules.
• Follow up with clients to extract feedback on the quality of service received ensuring a high level of satisfaction.
• Provide back-up support for the Front Desk when required.
• Other tasks as assigned.

Skills :

• Sound understanding of window production and product specifications.
• Excellent oral and written communication skills.
• Working knowledge of MS Office Suite, MS Excel, and databases.
• Demonstrated ability to accurately calculate measurements.
• Time management and project prioritization skills.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task.

Education & Experience :

• Post Graduate education.
• 2+ years of customer service experience within the Windows manufacturing industry.
• Hands-on experience with data entry, reporting, and scheduling.

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.

Stage Windows & Doors is an equal-opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.