Site Account Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential.

This is your invitation to rise above the possible.

Job posting end date : 11 / 29 / 2024

Introduction :

We are seeking a site account manager to join our sales and services team. You will be responsible for focusing on building and maintaining ongoing long term relationships with key decision-makers at the site level and continuously promoting Metso's value-adding offering.

this position, you will report to Justin Ayotte, Vice President, Sales & Service, Canada.

This position is mainly located in Prince George, BC but we are happy to offer flexible working arrangements, including hybrid options.

however, it involves up to 60% travel on site.

Team you belong to :

You will join a team of site account managers committed to propose ambitious / growth efficient order intake budgets for approval, continuously forecast and deliver on order intake and net sales budgets.

Our team culture is all about friendly, respectful environment that values high growth, putting our customers in the center of all we do, getting it done together, and open and honest communication.

What you’ll do :

• Knows, documents, and shares who the key people at the site are, what their responsibilities are, and what their decision-making authority is.
• Decides and has full visibility on customer activities like visits and meetings by any Metso function.
• Ensures seamless co-operation with customers and Metso functions. SAM seeks and coordinates for best resources and channels to be used for customer-facing activities (not a post office!)
• Understands customer business and is capable to argue Metso’s added value.
• Targets and delivers profitable business growth from allocated sites.
• Promotes site sales activities as well as related strategic planning together with cross-organizational site account team.
• Understands Customer’ Capex and Opex-related decisions and buying timetable.
• Ultimately responsible for Metso's business development, with the mission to enhance a long-term partnership.
• Ensures that all the leads and opportunities are correctly implemented in CRM. Maintains and shares information of installed base, performance, and shut down dates.
• Conducts continuous business reviews with the customer and Metso teams.
• SAM has the authority to decide on resource use for promotional customer work according to plan and budget.
• Support a unified Metso approach towards the customer at the dedicated site and ensures efficient information sharing between Customer and Metso’s organization
• Responsible that the findings, concerns, problems at the site are continuously documented and followed-up (also together with the customer) based on Metso continuous improvement principles.
• SAM vigilantly supports Accounts Receivable and payment collections as may be required.

Who you are :

• 5+ years minimum in managing key accounts within the minerals or metals industry
• Greater than 60% of time spent on site
• Experience in the area of Sales, Account Management, and Customer Relationship Management
• Experience in working in or closely with sales, product management, and services
• Knowledge of CRM based systems
• A high level of computer skills is essential Excel, Word, and Outlook
• Ability to be both strategic and tactical. Able to see the big picture, plan, and organize effectively
• Excellent negotiation, communication, and presentation skills.
• Customer business and industry understanding
• Good common knowledge of the Metso portfolio
• Services business understanding
• Experience in a large matrix organization
• Strong networking skills
• Willingness to continuous personal learning
• High leadership and relationship-building skills, a bias for action, and detail-oriented behaviors are required
• A high level of computer skills is essential Excel, Word Salesforce, and Outlook
• Highly motivated individual with the ability to work under stress and meet deadlines
• Proven ability to develop and implement effective sales strategies
• Comprehensive communication, co-operation, interpersonal and presentation skills to support internal and external interfaces

What's in it for you :

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.

A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch

Hiring Manager : Justin Ayotte