Field Service Engineer

Field Service Engineer – Overview

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high‑voltage installations in both utility and industrial environments. You’ll work with cutting‑edge technologies including Substations, FACTS (Flexible AC Transmission Systems), and HVDC systems, contributing to the reliability and performance of the grid.

Upon hiring, the candidate will receive hands‑on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

Responsibilities

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations / systems.
• Provide customer support via phone and on‑site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Qualifications

Benefits

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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