Municipal Support Specialist

About you as the Municipal Support Specialist :

• You are the first point of contact with our diverse municipal government client base.
• You use your high-level technical skills in Microsoft environment to communicate with and assist clients.
• You use your knowledge and experience in Municipal Tax systems, payroll, accounting, bank reconciliation and general business to help clients perform their daily operations using the company’s software and modules.
• You use your knowledge and experience to diagnose, research, and resolve technical issues effectively.
• You educate clients by providing accurate information on our products, services, and best practices.
• You engage with customers and help them succeed in using our tools and modules through detailed client training.
• You regularly work with internal and external stakeholders to ensure accurate, effective training content is maintained.
• You direct unresolved issues to the next level of support personnel for assistance.
• You can identify and escalate situations requiring urgent attention.
• You successfully maintain a high level of customer service to ensure we deliver white-glove-service.
• You use your friendly personality and professional attitude to create raving fans of internal and external customers.
• You provide insight from experience and client feedback to enhance our tools and service offerings.
• Other duties as assigned.

What you bring to the team :

• Knowledge / Experience with general accounting principles, payroll functions, municipal government act(s) and bylaws.
• A track record of successful collaboration in a team environment and the ability to take and give feedback.
• Rural municipal knowledge : or a willingness to learn about the municipal space.
• Ability to be empathetic and communicate as a Trusted Advisor within the rural municipal space.
• Attention to detail with strong writing and verbal communication skills.
• A Self-starter attitude with intuitive problem-solving skills; ability to independently research multiple solutions.
• An ability to effectively prioritize ongoing projects and tasks.
• An ever-curious mind that is always driven to learn new things.
• Strong customer support skills and capability of working proficiently in an unsupervised manner.
• A College or University degree / diploma is valued but not imperative
7 days ago